Lloydeka Handfield
Providenciales
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Wymara Resort And Villas
10.2019 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Front Desk Agent
The Sands At Grace Bay
10.2017 - 02.2019
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Patient Services Representative
Turks And Caicos Hospital
02.2016 - 09.2017
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
Skills
- Cash Control
- Operations Oversight
- Hospitality Services
- Team Building and Supervision
- Issue Resolution
- Administrative Skills
- Problem-Solving Skills
- Strong leadership
- Interpersonal skills
Additional Information
References
Ruth Forbes
President/CEO
Fortis TCI
649-232-5601
Nedline Noel
Assistant Operations Manager
Wymara Resort and Villas
649-347-9343
Timeline
Front Desk Supervisor
Wymara Resort And Villas
10.2019 - Current
Front Desk Agent
The Sands At Grace Bay
10.2017 - 02.2019
Patient Services Representative
Turks And Caicos Hospital
02.2016 - 09.2017
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