Leronique Dunbar

· Manage office supplies and inventory.

· Handle correspondence, including emails, phone calls, and mail.

· Schedule and coordinate meetings, appointments, and travel arrangements.

· Prepare and edit documents, reports, and presentations.

· Maintain filing systems and ensure data is accurately entered and stored.

· Assist with recruitment processes, including posting job vacancies, scheduling interviews, and onboarding new employees.

· Maintain employee records and update HR databases.

· Draft and distribute internal communications.

· Support marketing and promotional activities.

· Ensure the office complies with health and safety regulations.

· Maintain confidentiality and security of company information.

· Support training and development initiatives.

• Assisted clients in making payments on accounts and setting up payment plans.
• Fielded client complaints and queries, fast-tracking them for problem resolution.
• Upheld strict quality control policies and procedures during client interactions.
• Provided outstanding service to new and long-standing clients by attending closely to concerns and developing solutions.
• Reviewed client account information to determine current issues and potential solutions.
• Made outbound calls to obtain account information.
• Reviewed account and service histories to identify trends and issues.
• Recommended improvements to products and services to mitigate complaints.
• Trained new employees on procedures and policies to maximize team performance.
• Upheld privacy and security requirements established by CIBC First Caribbean International Bank
• Worked with supervisor to develop customer service improvement initiatives.
• Supported operational improvements and resolution of problems to deliver top-notch customer service.
• Educated clients on special pricing opportunities and company offerings.
• Documented conversations with clients to track requests, problems and solutions.

• Attended meetings and took meticulous notes to disseminate to participants
• Maintained formal documentation of meeting discussions and decisions
• Pleasantly welcomed visitors/perspective members

• Worked well in team environment as well as independently.
• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Provided assistance to others to complete tasks on time.
• Completed assigned duties and consistently produced high volume of work to support daily business needs.
• Participated in various extracurricular activities to build skills set.
• Worked alongside senior team members to learn related job tasks and roles.
• Accepted instruction from management regarding assignments and tasks.
• Shadowed staff and learned advanced work.
• Adhered to all procedures and policies.
• Helped to perform common and skilled procedures.
• Attended group and project meetings to compile notes and share updates.

• Prepared special orders for shipment.
• Received product orders, unloaded merchandise and arranged store stock into appealing displays.
• Monitored sales events, added new merchandise and rang up purchases.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Placed merchandise in bags or boxes and gave packages to customers.
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Scanned items and checked pricing on cash register for accuracy.

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Greeted customers and responded to informational requests.
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
• Maintained cleanliness and presentation of stock room and production floor.
• Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
• Bagged, boxed or gift-wrapped sold merchandise per customer's request.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.
• Counted and balanced cashier drawers.
• Complied with cash handling procedures to meet regional cashier variance policy.
• Welcomed customers, offering assistance to help find store items.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Processed customer payments quickly and returned exact change and receipts.
• Scanned items and checked pricing on cash register for accuracy.
• Built and maintained productive relationships with employees.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
• Processed returned items in accordance with store policy.
• Stayed up to date on current item discounts to support promotions.
• Counted product stock to maintain inventory records.