Latavia A Williams
Providenciales
Summary
Highly-focused and ambitious individual bringing 3+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
Providenciales
11.2021 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Provided training and guidance to new Account Managers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
HUMAN RESOURCES SPECIALIST
THE RITZ CARLTON, TURKS AND CAICOS
Providenciales
06.2021 - 11.2024
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Partnered with senior HR team to communicate company standards and policies.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Developed employee orientation and training programs for new hires.
- Aligned HR policies with federal and local regulations.
HUMAN RESOURCES SPECIALIST - PRE OPENING TEAM
THE RITZ CARLTON, TURKS AND CAICOS
Providenciales
03.2021 - 06.2021
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Managed recruitment process, sourcing as many as 400 candidates each year to fill key positions.
- Utilized social media platforms to engage passive job seekers.
- Collaborated with department heads to understand current staffing needs and forecast future requirements..
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
- Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
DATA ENTRY CLERK
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
Providenciales, Turks & Caicos Islands
07.2015 - 03.2021
- Reviewing and updating account information in company's database.
- Processing client information into spreadsheets and company's database to provide management with quick access to essential client data.
- Proofreading of documents, editing materials to correct grammar and spelling mistakes.
- Organizing billing and invoice data, preparing accounts receivable and generating revenue reports.
- Computing written information into databases to maintain consistent, accurate client records and project details.
- Adhered to strict data confidentiality policies to prevent information leakage.
Education
High School Diploma -
Wesley Methodist High School
Providenciales 5 2013
Associate of Arts - Building Technology Design
Turks And Caicos Islands Community College
Providenciales 11 2015
Bachelor of Science - Business Administration, Human Resource Management
Turks And Caicos Islands Community College
Providenciales 10 2018
Skills
- Complaint Management
- Customer Service
- Spreadsheet management
- Meticulous attention to detail
- Proficient with Microsoft Office and Quickbooks
- Excellent communication skills
- Multi-line phone proficiency
- Strong time management
- Strong interpersonal skills
- Critical thinker
References
References available upon request.
Timeline
ACCOUNT MANAGER
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
11.2021 - Current
HUMAN RESOURCES SPECIALIST
THE RITZ CARLTON, TURKS AND CAICOS
06.2021 - 11.2024
HUMAN RESOURCES SPECIALIST - PRE OPENING TEAM
THE RITZ CARLTON, TURKS AND CAICOS
03.2021 - 06.2021
DATA ENTRY CLERK
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
07.2015 - 03.2021
High School Diploma -
Wesley Methodist High School
Associate of Arts - Building Technology Design
Turks And Caicos Islands Community College
Bachelor of Science - Business Administration, Human Resource Management
Turks And Caicos Islands Community College
Similar Profiles
Wai Yan AUNG SOEWai Yan AUNG SOE
Shipping Coordinator at Franklins Plumbing And Building Materials SuppliesShipping Coordinator at Franklins Plumbing And Building Materials Supplies
Peter FriesenPeter Friesen
Warehouse Forklift Operator at Yarrow Building Supplies/Dryco Building SuppliesWarehouse Forklift Operator at Yarrow Building Supplies/Dryco Building Supplies
Nikell MarcanoNikell Marcano
Mechanical Technician at Caribbean Welding Supplies LTDMechanical Technician at Caribbean Welding Supplies LTD