Latavia A Williams
Providenciales
Summary
Highly-focused and ambitious individual bringing 3+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
9
9
years of professional experience
Work History
ACCOUNT MANAGER
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
Providenciales
11.2021 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Provided training and guidance to new Account Managers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
HUMAN RESOURCES SPECIALIST
THE RITZ CARLTON, TURKS AND CAICOS
Providenciales
06.2021 - 11.2024
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Created training materials for new hires and provided orientation sessions.
- Partnered with senior HR team to communicate company standards and policies.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Developed employee orientation and training programs for new hires.
- Aligned HR policies with federal and local regulations.
HUMAN RESOURCES SPECIALIST - PRE OPENING TEAM
THE RITZ CARLTON, TURKS AND CAICOS
Providenciales
03.2021 - 06.2021
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Managed recruitment process, sourcing as many as 400 candidates each year to fill key positions.
- Utilized social media platforms to engage passive job seekers.
- Collaborated with department heads to understand current staffing needs and forecast future requirements..
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
- Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
DATA ENTRY CLERK
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
Providenciales , Turks & Caicos Islands
07.2015 - 03.2021
- Reviewing and updating account information in company's database.
- Processing client information into spreadsheets and company's database to provide management with quick access to essential client data.
- Proofreading of documents, editing materials to correct grammar and spelling mistakes.
- Organizing billing and invoice data, preparing accounts receivable and generating revenue reports.
- Computing written information into databases to maintain consistent, accurate client records and project details.
- Adhered to strict data confidentiality policies to prevent information leakage.
Education
High School Diploma -
Wesley Methodist High School
Providenciales 5 2013
Associate of Arts - Building Technology Design
Turks And Caicos Islands Community College
Providenciales 11 2015
Bachelor of Science - Business Administration, Human Resource Management
Turks And Caicos Islands Community College
Providenciales 10 2018
Skills
- Complaint Management
- Customer Service
- Spreadsheet management
- Meticulous attention to detail
- Proficient with Microsoft Office and Quickbooks
- Excellent communication skills
- Multi-line phone proficiency
- Strong time management
- Strong interpersonal skills
- Critical thinker
References
References available upon request.
Timeline
ACCOUNT MANAGER
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
11.2021 - Current
HUMAN RESOURCES SPECIALIST
THE RITZ CARLTON, TURKS AND CAICOS
06.2021 - 11.2024
HUMAN RESOURCES SPECIALIST - PRE OPENING TEAM
THE RITZ CARLTON, TURKS AND CAICOS
03.2021 - 06.2021
DATA ENTRY CLERK
CARIBBEAN BUILDING MATERIALS AND SUPPLIES LTD.
07.2015 - 03.2021
High School Diploma -
Wesley Methodist High School
Associate of Arts - Building Technology Design
Turks And Caicos Islands Community College
Bachelor of Science - Business Administration, Human Resource Management
Turks And Caicos Islands Community College
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