Lakeisha Messam
Providenciales
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Seven Stars Resort & Spa - Seven Restaurant
10.2023 - 06.2026
- Lead all aspects of operations for a high-volume luxury restaurant, ensuring flawless execution of elevated food, beverage, and service standards.
- Drive a culture of service excellence, accountability, and team engagement through coaching, performance management, and leadership development.
- Manage financial performance, including labor optimization, cost control, and inventory management, consistently meeting budget targets.
- Partner with culinary leadership to create and execute revenue-driving promotions, menus, and guest experiences.
- Champion guest satisfaction by proactively engaging with guests and resolving issues using refined service recovery techniques.
- Maintain strict compliance with health, safety, and sanitation standards through regular operational audits.
- Analyze daily reports (sales, labor, productivity) to support forecasting, budgeting, and strategic decision-making.
Assistant Restaurant Manager
Nobu Restaurant, Atlantis Resort
Paradise Island
05.2020 - 09.2023
- Supported leadership of a globally renowned luxury dining brand, ensuring exceptional service delivery in a high-demand environment.
- Coordinated daily operations between culinary, bar, and front-of-house teams to execute seamless and memorable dining experiences.
- Managed scheduling, payroll, and workforce planning to ensure optimal efficiency and cost management.
- Maintained impeccable facility and service standards through routine inspections and follow-up with Engineering and support teams.
- Ensured adherence to brand standards, grooming policies, and operational procedures.
- Monitored market trends and competitor activity to maintain a competitive edge in luxury dining.
- Assisted with financial tracking and reporting to support monthly performance analysis.
- Globally renowned luxury dining brand
Assistant Manager
Virgil's Restaurant, Atlantis Resort
Paradise Island
04.2019 - 05.2020
- Assisted in managing a high-volume restaurant operation, ensuring consistency in service, quality, and guest satisfaction.
- Forecasted business levels and adjusted staffing strategies to maximize productivity and service standards.
- Oversaw payroll approvals, staffing compliance, and labor efficiency.
- Conducted daily operational walk-throughs to ensure cleanliness, readiness, and adherence to safety standards.
- Led pre-shift briefings to communicate service priorities and reinforce luxury service expectations.
Assistant Manager
In-Room Dining, Atlantis Resort
Paradise Island
01.2018 - 04.2019
- Managed in-room dining operations, delivering timely, high-quality, and personalized guest experiences.
- Trained and developed team members on luxury service standards, menu knowledge, and upselling techniques.
- Ensured strict compliance with health, safety, and sanitation regulations.
- Maintained inventory levels and operational readiness to support uninterrupted service.
Rooms Coordinator
Atlantis Resort
Paradise Island
02.2012 - 01.2018
- Managed room inventory, allocations, and occupancy strategies to maximize revenue and guest satisfaction.
- Coordinated VIP arrivals, special requests, and service recovery efforts to ensure exceptional guest experiences.
- Handled billing discrepancies, rate adjustments, and authorization controls in line with financial policies.
- Collaborated with Housekeeping, Engineering, and Guest Services to ensure seamless room readiness and operations.
- Frequently served as Acting Hotel Manager in the absence of senior leadership, overseeing full hotel operations and ensuring seamless service delivery across all departments.
Senior Financial Services Representative
Morgan Stanley Smith Barney
Jersey City, NJ
01.2000 - 08.2010
- Managed financial risk monitoring and compliance reporting for high-value accounts.
- Produced detailed financial analyses and regulatory reports to support strategic decision-making.
- Investigated discrepancies, executed adjustments, and supported legal recovery efforts.
- Contributed to policy development and process improvements to enhance operational efficiency.
Timeline
Restaurant Manager
Seven Stars Resort & Spa - Seven Restaurant
10.2023 - 06.2026
Assistant Restaurant Manager
Nobu Restaurant, Atlantis Resort
05.2020 - 09.2023
Assistant Manager
Virgil's Restaurant, Atlantis Resort
04.2019 - 05.2020
Assistant Manager
In-Room Dining, Atlantis Resort
01.2018 - 04.2019
Rooms Coordinator
Atlantis Resort
02.2012 - 01.2018
Senior Financial Services Representative
Morgan Stanley Smith Barney
01.2000 - 08.2010