Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Kyle Cox

Providenciales

Summary

Dynamic professional with extensive experience at Turks and Caicos Airports Authority, excelling in customer service and operations assistance. Proven ability to manage crowd control and provide accurate flight information, enhancing passenger experience. Proficient in Microsoft Office Suite and skilled in effective communication, ensuring safety compliance and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Airport host

Turks and Caicos Airports Authority (TCIAA)
12.2024 - 02.2025
  • Greet and assist passengers with general inquiries, directions, and any travel-related concerns.
  • Provide clear instructions on airport facilities, including security checks, baggage claim, gates, lounges, and amenities.
  • Assist with crowd control and help direct passengers in an orderly manner, especially during peak travel times.
  • Direct passengers to the appropriate lost-and-found department for further assistance.
  • Provide up-to-date flight information to passengers, including gate changes, delays, cancellations, and boarding times.
  • Ensure passengers are aware of airport rules and regulations regarding security, baggage handling, and prohibited items.

Terminal Assistance & Apron Control Officer summer Internship

Turks and Caicos Airports Authority (TCIAA)
07.2024 - 09.2024
  • Assisted with the policing of ground operations on the apron.
  • Directed passenger traffic towards security checkpoint and in arrivals area towards customs and immigration.
  • Learned the process of the requisition form.
  • Documented information on flights departing and arriving, including flight number, aircraft type, and parking space used.
  • Assisted with the inspections of the runway

Data Entry Clerk/Operations Assistance Internship

Turks and Caicos Airports Authority (TCIAA)
12.2023 - 01.2024
  • Inputting data into databases and spreadsheets
  • Organising and maintaining records of flights and passenger numbers
  • Regularly backing up data to ensure nothing is lost
  • Writing a report on improving and upgrading car rental operations around the airport

Rental Agent

Grace Bay Car Rentals
Providenciales, Turks and Caicos Islands
12.2021 - 08.2022
  • Welcoming customers and asking about their flight/day.
  • Offering water to customers.
  • Using car rental software to find available cars for walk-in customers.
  • Adding credit card information and address to the reservation.
  • Asking the customer if they want to take the optional insurance.
  • Carrying out an inspection around the vehicle.

Temporary Inventory Officer

Fortis Ltd
Providenciales, Turks and Caicos Islands
10.2021 - 12.2021
  • Company Overview: (Electric utility company)
  • Provided accurate stock reports to warehouse manager to allow for timely reordering.
  • Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
  • Transported pallets and heavy stock using pallet jacks.
  • Consistently complied with workplace health and safety measures to minimise operational risk.
  • (Electric utility company)

Education

Bachelor of Arts - Aviation And Airport Management BA Honours

University of Warwick
Birmingham United Kingdom
09-2025

Associate of Arts - Aviation And Airport Management

University College Birmingham
Birmingham United Kingdom
09-2024

City and Guilds Level 2 - Travel and Tourism diploma, Btec level 3 Travel and Tourism extended diploma

Nottingham College
01.2019

Ashby School
Ashby de la Zouch
01.2016

British West Indies Collegiate
Turks and Caicos Islands
01.2015

Skills

  • Microsoft Office Suite
  • Decision-making
  • Communication skills
  • Interpersonal skills
  • Problem-solving
  • Canva design
  • Customer service and support
  • Data entry and management
  • Operations assistance
  • Crowd management
  • Safety compliance
  • Reservation management
  • Online booking systems

Affiliations

  • I represented my Travel and Tourism course as a student representative for the student union at the Nottingham College.
  • Attended the Eagle Kickboxing Academy in Birmingham, U.K.
  • Participated in the basketball team at Nottingham College.

Certification

  • Achieved an A.V.O.P Certification at TCIAA

References

References available upon request.

Timeline

Airport host

Turks and Caicos Airports Authority (TCIAA)
12.2024 - 02.2025

Terminal Assistance & Apron Control Officer summer Internship

Turks and Caicos Airports Authority (TCIAA)
07.2024 - 09.2024

Data Entry Clerk/Operations Assistance Internship

Turks and Caicos Airports Authority (TCIAA)
12.2023 - 01.2024

Rental Agent

Grace Bay Car Rentals
12.2021 - 08.2022

Temporary Inventory Officer

Fortis Ltd
10.2021 - 12.2021

Bachelor of Arts - Aviation And Airport Management BA Honours

University of Warwick

Associate of Arts - Aviation And Airport Management

University College Birmingham

City and Guilds Level 2 - Travel and Tourism diploma, Btec level 3 Travel and Tourism extended diploma

Nottingham College

Ashby School

British West Indies Collegiate
Kyle Cox