Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
SeniorSoftwareEngineer
KISHAWNA  OUTTEN

KISHAWNA OUTTEN

Providenciales,Turks & Caicos Islands

Summary

Personal Statement: Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I'm an enthusiastic, determined person and a team player, who believes that is always open to new experiences. Have the ability to display leadership, growth, handle responsibilities and build a positive relationship with work colleagues at all levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. What motivates me, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. While being able to provide the best customer service to each and every person or customer that comes in contact with and to be able to leave a positive impacting experience for both customers and team members. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Hardworking and passionate job seeker with strong organizational skills eager to secure and Ready to help team achieve company goals. Team members being able to have a great communication platform, listening and being able to make decisions that would be best for the company and customers.

Overview

9
9
years of professional experience
7
7
Certifications
1
1
Language

Work History

Camp Counsellor

Beaches
Turks & Caicos Islands
07.2015 - Current
  • Educator on fun and educational activities while promoting fun, and safety and engaging in kids-friendly exercises
  • Performing clerical duties as to guests' private information and informing them about program and protocols of department
  • Ensuring records of dietary and allergy restrictions are updated.
  • Training team members on policies & procedures of department
  • Addressing needs and resolving concerns, while maintaining proper customer service.
  • Managing over 150 registration per child weekly.
  • Mentored new hires on best practices ensuring they were properly trained and equipped to excel in their roles.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
  • Answered customer telephone calls promptly and appropriately handled needs
  • Enforced policies and procedures to increase efficiency
  • Stored guest valuables in safe and individual boxes for security purposes.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Aided in the development of company policies and procedures by providing valuable input based on firsthand experience and industry best practices
  • Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members
  • Completed daily logs for management review
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Assisted in training new staff, raising overall team performance standards
  • Reduced wait times during peak periods by implementing an efficient queue management system, resulting in enhanced guest satisfaction
  • Provided clerical support, addressing routine, and special requirements.
  • Responded to inquiries from callers seeking information.
  • Gained strong leadership skills by managing projects from start to finish.
  • Resolved problems, improved operations and provided exceptional service.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Clement Howell High School
Providenciales, Turks And Caicos Islands
05.2001 -

Enid Capron Primary School
Providenciales, Turks And Caicos Islands
07.2010

Skills

    Problem-Solving

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Accomplishments

  • Sales & Customer Service
  • Problem So-Solving
  • Becoming a Supervisor
  • Managing Workplace Anxiety
  • Leaders and Leadership
  • Guest Service Gold
  • Word, Excel & PowerPoint Expert

Certification

International Board of Credentialing Continuing Education Standards Autism Center

Additional Information

  • All references letters or information upon request.

Timeline

Camp Counsellor

Beaches
07.2015 - Current

High School Diploma -

Clement Howell High School
05.2001 -

Enid Capron Primary School
KISHAWNA OUTTEN