Kimberly Missick
Providenciales
Summary
Spa professional with comprehensive background in therapeutic treatments and client care. Proven ability to create relaxing and rejuvenating environment through personalized service and expert techniques. Reliable team player known for adaptability and achieving high client satisfaction. Skills include advanced massage techniques, skincare knowledge, and excellent client communication.
Overview
30
30
years of professional experience
Work History
Spa Therapist
Body Holiday Mobile Spa
Turks & Caicos
01.2019 - Current
- Managed overall spa operations, including phone inquiries, guest queries, bookings, and staff schedules.
- Provided on-location spa services to elevate guest satisfaction.
- Delivered customized massage therapies to enhance client relaxation and well-being.
- Utilized advanced techniques in aromatherapy to improve overall treatment efficacy.
- Assessed client needs and developed tailored treatment plans for optimal results.
Massage Therapist
Grace Bay Club
Gracebay, TCI
01.2010 - 01.2019
- Delivered customized spa treatments enhancing guest relaxation and satisfaction in fast-paced luxury environment.
- Built strong client relationships, contributing to repeat business and high satisfaction.
- Promoted and upsold spa retail products, driving revenue growth and enhancing guest experience.
- Received employee of the month honors multiple times, reflecting dedication to exceptional service delivery.
Receptionist and Event Planner
Got U Covered
Turks & Caicos Islands
03.2007 - 01.2009
- Handled events including weddings, birthday parties, and anniversaries to ensure memorable experiences.
- Coordinated with clients and suppliers to set up events that met client expectations.
- Collaborated with stakeholders to transform client concepts into tailored event designs.
Massage Therapist/Spa Supervisor
Beaches Resorts
The Bight, Turks & Caicos
01.2003 - 01.2008
- Provided diverse treatments, including massages, facials, body scrubs, and wraps, enhancing client relaxation and satisfaction.
- Assessed client needs to recommend targeted therapies and products, improving overall treatment effectiveness.
- Customized services to align with individual client wellness goals, fostering long-term client relationships.
Massage Therapist
Sandals St Lucia
St Lucia
01.1997 - 01.2003
- Analyzed guest health questionnaires to assess and recommend tailored services for optimal guest experience.
- Delivered spa services in a 5-star resort setting.
- Organized stock in treatment rooms to ensure seamless service delivery and enhance guest satisfaction.
- Honored as employee of the month several times due to exemplary performance.
- Recognized as top retailer for two consecutive years for driving sales through personalized guest interactions.
Office Manager
KD Stevedoring Services
Castries St Lucia
01.1998 - 01.2002
- Managed phone inquiries and coordinated meetings to support daily office functions.
- Optimized office processes to enhance communication and operational efficiency.
- Coordinated office operations, enhancing workflow efficiency and productivity.
- Managed scheduling of staff and resources, ensuring optimal coverage for daily activities.
- Developed and implemented office policies, streamlining administrative processes across departments.
Education
NVQ Level 3 Massage Therapy - Massage, Thalasso-Therapy, Aesthetics
Le Sport School of Massage St Lucia
Cap Estate05-1998
A Levels - Mathematics, English, Economics
Lambeth College UK
London, England07-1995
GCSE - Mathematics, English, Literature, French, Biology, Principles of Business, Principles of Accounts
Dick Sheppard School UK
London, England07-1994
High School Diploma -
Leon Hess Comprehensive Secondary School
Castries, St Lucia07-1993
Skills
- Swedish Massage
- Deep Tissue Massage
- Prenatal massage
- Hot Stone Massage
- Chair Massage
- Biotec facials
- Thalasso-therapy treatments
- Facial treatments
- Product Knowledge
- Treatment upselling
CONTACT
- PHONE: 649-332-6766
- EMAIL: Emeka25@hotmail.com
Hobbies
Cooking
Fishing
Traveling
Languages
English
Creole
Timeline
Spa Therapist
Body Holiday Mobile Spa
01.2019 - Current
Massage Therapist
Grace Bay Club
01.2010 - 01.2019
Receptionist and Event Planner
Got U Covered
03.2007 - 01.2009
Massage Therapist/Spa Supervisor
Beaches Resorts
01.2003 - 01.2008
Office Manager
KD Stevedoring Services
01.1998 - 01.2002
Massage Therapist
Sandals St Lucia
01.1997 - 01.2003
NVQ Level 3 Massage Therapy - Massage, Thalasso-Therapy, Aesthetics
Le Sport School of Massage St Lucia
A Levels - Mathematics, English, Economics
Lambeth College UK
GCSE - Mathematics, English, Literature, French, Biology, Principles of Business, Principles of Accounts
Dick Sheppard School UK
High School Diploma -
Leon Hess Comprehensive Secondary School