Kimberley Mano
Summary
Self-motivated Individual brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Flight Support
Air Canada
- West Jet & Bahamas Air inclusive of Check in, Ticket Sales, Embarkation and Deplaning, Announcing of Passenger Check ins especially for French passengers.
- Created, prepared, and delivered reports to various departments
- Developed and maintained relationships with customers to enhance customer satisfaction
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability
Customer Service Agent
Wrightfully Fit Center
01.2017
- Customer Service of all members to include Sign up, check in and updating of their accounts.
Waitress
Khin Khao Restaurant
01.2017
- Provide all Customer Service needs to patrons including but not limited to accurately satisfying their orders.
Medical Receptionist
Grace Bay Medical
03.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Human Resources coordinator
Beaches Turks & Caicos
03.2022 - 02.2023
- Assist both Internal and External parties who walk through the resort
- Prepare job Letters
- Prepare Embassy letters for Visa purpose
- Assist with Recruitment
- Filing Documents
- Responsible for the new team member on boarding process
Travel Shift Leader
Beaches Turks & Caicos
09.2018 - 03.2022
- Check in of all Sandals Select guest; Satisfy customer service needs of guests through recognition of special occasions and any other requests on resort, host Sandals Select Luncheon weekly, Host VIP Cocktail weekly, Generate and submit daily reports regarding TLC and requests of all Sandals Select guests
- Promoted to Department Shift Leader with responsibility for preparation of shifts for all team members weekly, Platinum Protocol Auditor and Supervision of a Loyalty & Travel Lounge.
Flight Support Agent
Inter Caribbean Airways
01.2018 - 08.2018
Education
Office Procedures – Grade -
Clement Howell High School
2013
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2012
Skills
- Alisoncom
- Human Resource Management – Sandals Corporate University
- Administrative Support – Sandals Corporate University
- Coronavirus Sensitization & Training – Sandals Corporate Universiry
- Organizational Skills – Sandals Corporate University
Additional Information
- Personal Productivity - , Sandals Corporate University
- Conflict Resolution – Sandals Corporate University
- Time Management-Sandals Corparate University
- Supervising Others-Sandals Corparate University
- Negotiation Skils-Sandals Corparate University
- Managing Workplace anxiety-Sandals Corparate University
- Employee Recognition-Sandals Corparate University
- Emotional Intelligence at Work-Sandals Corparate University
Timeline
Medical Receptionist
Grace Bay Medical
03.2023 - Current
Human Resources coordinator
Beaches Turks & Caicos
03.2022 - 02.2023
Travel Shift Leader
Beaches Turks & Caicos
09.2018 - 03.2022
Flight Support Agent
Inter Caribbean Airways
01.2018 - 08.2018
Customer Service Agent
Wrightfully Fit Center
01.2017
Waitress
Khin Khao Restaurant
01.2017
Flight Support
Air Canada
Office Procedures – Grade -
Clement Howell High School
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