KHARISE D. GLASGOW
Providenciales,Turks & Caicos Islands
Summary
Self-confident professional with exceptional career success increasing sales in established accounts while reaching out to potential clients. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services.
Overview
12
12
years of professional experience
Work History
Sales Account Manager
FLOW Business
Providenciales
02.2019 - Current
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Handled over 180 client companies and brought in new accounts.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Created proposals for new and repeat customer business transactions.
Sales Support Officer
FLOW Business
Providenciales
08.2014 - 02.2019
- Processing sales order request in timely manner
- Optimizing Corporate Sales performance by carrying out daily sales administrative tasks
- Provide resolutions to customer inquiries and issues
- Distribute information to customers on products and services
- Maintain communication between customers and Account managers
- Served customers and followed outlined steps of service.
Front Office Team Leader
Seven Stars Resort
Providenciales
10.2013 - 07.2014
- Increase the Resorts revenue by participating in the up-selling of room categories
- Supervise Guest Service Agents in their work, ensuring maximum performance, good time keeping and conduct
- Ensure and control the smooth and efficient day-to-day operation of the Front Office.
- Maintain and increase guest as well as employee satisfaction
Guest Services Supervisor
Ocean Club West
11.2012 - 10.2013
- When on duty, responsible for all matters related to the safety, security, satisfaction and well-being of the resort guests and employees
- Resolved customer complaints and ensure customer satisfaction
- Review daily arrivals to ensure proper handling of special requests, return guests and groups
- Trained junior team members in customer service strategies and property policies.
Assistant Front Desk Manager
Ocean Club West
03.2012 - 11.2012
- Providenciales, Turks & Caicos Islands
- Assign, coordinate, and supervise work activities of the Front Desk and Bellman departments
- Prepared weekly staffing schedules, complete payroll, and monitor labor costs
- Responded to inquiries, concerns, requests, procedures and projects in a timely manner
- Managed the Front Desk/Bellman staff including: interviewing, training, conducting Performance Evaluations, and disciplining staff.
Front Desk Attendant
Ocean Club West, Islands
, Turks & Caicos
12.2009 - 03.2012
- Provided quality customer service to guests upon arrival as well as throughout their stay,
- Prepared and organized arrival packages and departure summaries regularly
- Generated daily departmental reports during morning shifts
- Maintained the lobby area in an orderly, presentable manner at all times
- Responded to customer requests and complaints in a professional and efficient manner.
Assistant Office Administrator
City Hall
North Miami, FL
06.2009 - 08.2009
- Actively involved in event preparation for Mayor’s swearing in ceremony and other city events
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Delivered clerical support by handling range of routine and special requirements.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Education
Bachelor of Science - Sales, Meetings & Event Management
Johnson And Wales University
North Miami05.2009
Associate of Science - Tourism And Travel Management
Johnson & Wales University
North Miami05.2008
Associate of Science - Information Technology
Turks And Caicos Islands Community College Turks
Grand Turk06.2006
Skills
- Verbal and Written Communication
- Problem Solving
- Customer Complaint Resolution
- Time Management
- Customer Service
- Relationship Building
- Customer Billing
- Salesforce Software
- Travel coordination
- Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales Account Manager
FLOW Business
02.2019 - Current
Sales Support Officer
FLOW Business
08.2014 - 02.2019
Front Office Team Leader
Seven Stars Resort
10.2013 - 07.2014
Guest Services Supervisor
Ocean Club West
11.2012 - 10.2013
Assistant Front Desk Manager
Ocean Club West
03.2012 - 11.2012
Front Desk Attendant
Ocean Club West, Islands
12.2009 - 03.2012
Assistant Office Administrator
City Hall
06.2009 - 08.2009
Bachelor of Science - Sales, Meetings & Event Management
Johnson And Wales University
Associate of Science - Tourism And Travel Management
Johnson & Wales University
Associate of Science - Information Technology
Turks And Caicos Islands Community College Turks
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