Kenisha Creed
Providenciales, Blue Hills ,Millennium Highway,Turks and Caicos Islands
Summary
Detail-oriented and highly organized administrative professional with proven experience in office support, customer service, and document management within fast-paced environments. Skilled in coordinating schedules, managing records, and maintaining confidentiality with a strong commitment to accuracy and efficiency. Adept at using the Microsoft Office Suite (Excel, Word, Outlook), and performing high-volume data entry with exceptional attention to detail. Known for strong communication skills, the ability to prioritize tasks effectively, and a dependable, team-focused work ethic. Quick to adapt to change and resilient under pressure, with a consistent focus on delivering high-quality service in support of organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservation Agent
Windsong Resort
Providenciales, Turks and Caicos Islands
04.2024 - Current
- Managed guest bookings, inquiries, and payment transactions across multiple channels.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
- Processed customer refunds, cancellations, and follow-up communications to enhance service.
- Maintained organized filing systems, and ensured documentation met compliance standards.
Administrative Assistant
Caicos Dream Tours
Providenciales, Turks and Caicos Islands
08.2021 - 04.2024
- Provided customer service support, addressing client questions and concerns promptly.
- Maintained an inventory of office supplies, ensuring availability for daily operations.
- Developed filing systems to improve document retrieval and organization efficiency.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Greeted visitors and provided general information about the company.
Sales Representative / Concierge
Turks and Caicos Collection
Providenciales, Turks and Caicos Islands
08.2018 - 08.2021
- Provided exceptional concierge services and sales support at the front desk for resort guests.
- Handled payments, responded promptly to guest inquiries, and managed inventory records.
- Informed guests about available services and special offers, with meticulous attention to detail.
Cashier
KB Home Center
Providenciales, Turks and Caicos Islands
09.2019 - 07.2020
- Processed sales transactions, returns, and balanced cash drawer accurately.
- Delivered exceptional customer service through efficient and courteous interactions.
- Maintained a clean and safe work environment while supporting pricing and inventory management.
Education
High School Diploma -
Clement Howell High School
Providenciales07.2018
Skills
- Office administration
- Records and document management
- Meeting preparation and documentation
- Filing and archiving systems
- Office equipment operation
- Microsoft Excel and Word
- Microsoft Outlook proficiency
- Data entry
- Task prioritization
- Attention to detail
- Adaptability to change
- Customer relationship management
- Effective written and verbal communication
- Team collaboration
- Confidentiality awareness
- Accountability and decision-making
- Resilience under pressure
- Opera PMS
References
- Jessiryl Ramos, Supervisor - 1649-246-1786
- Kitchandra McDonald, ex-HR director of TCC, 1649-232-7425
Thania Romelus, 1649-342-9202 - Enock Simmons, Manager - 1649-231-7278
Personal Information
- Gender: Female
- Nationality: Turks Islander
Certification
- Certificate of Completion: VCEHP101: Vector-Borne Diseases of Public Health Importance
- 2nd place in Mathematics
- 2nd place in English A
- Certificate in social work: advocating social justice and change
Languages
English
First Language
Timeline
Reservation Agent
Windsong Resort
04.2024 - Current
Administrative Assistant
Caicos Dream Tours
08.2021 - 04.2024
Cashier
KB Home Center
09.2019 - 07.2020
Sales Representative / Concierge
Turks and Caicos Collection
08.2018 - 08.2021
High School Diploma -
Clement Howell High School