Summary
Overview
Work History
Education
Skills
References
Personal Information
Certification
Languages
Timeline
Generic

Kenisha Creed

Providenciales, Blue Hills ,Millennium Highway,Turks and Caicos Islands

Summary

Detail-oriented and highly organized administrative professional with proven experience in office support, customer service, and document management within fast-paced environments. Skilled in coordinating schedules, managing records, and maintaining confidentiality with a strong commitment to accuracy and efficiency. Adept at using the Microsoft Office Suite (Excel, Word, Outlook), and performing high-volume data entry with exceptional attention to detail. Known for strong communication skills, the ability to prioritize tasks effectively, and a dependable, team-focused work ethic. Quick to adapt to change and resilient under pressure, with a consistent focus on delivering high-quality service in support of organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Reservation Agent

Windsong Resort
Providenciales, Turks and Caicos Islands
04.2024 - Current
  • Managed guest bookings, inquiries, and payment transactions across multiple channels.
  • Assisted customers via phone by providing confirmations, answering questions, and offering general information.
  • Processed customer refunds, cancellations, and follow-up communications to enhance service.
  • Maintained organized filing systems, and ensured documentation met compliance standards.

Administrative Assistant

Caicos Dream Tours
Providenciales, Turks and Caicos Islands
08.2021 - 04.2024
  • Provided customer service support, addressing client questions and concerns promptly.
  • Maintained an inventory of office supplies, ensuring availability for daily operations.
  • Developed filing systems to improve document retrieval and organization efficiency.
  • Entered data into spreadsheets using Microsoft Excel, or other similar programs.
  • Greeted visitors and provided general information about the company.

Sales Representative / Concierge

Turks and Caicos Collection
Providenciales, Turks and Caicos Islands
08.2018 - 08.2021
  • Provided exceptional concierge services and sales support at the front desk for resort guests.
  • Handled payments, responded promptly to guest inquiries, and managed inventory records.
  • Informed guests about available services and special offers, with meticulous attention to detail.

Cashier

KB Home Center
Providenciales, Turks and Caicos Islands
09.2019 - 07.2020
  • Processed sales transactions, returns, and balanced cash drawer accurately.
  • Delivered exceptional customer service through efficient and courteous interactions.
  • Maintained a clean and safe work environment while supporting pricing and inventory management.

Education

High School Diploma -

Clement Howell High School
Providenciales
07.2018

Skills

  • Office administration
  • Records and document management
  • Meeting preparation and documentation
  • Filing and archiving systems
  • Office equipment operation
  • Microsoft Excel and Word
  • Microsoft Outlook proficiency
  • Data entry
  • Task prioritization
  • Attention to detail
  • Adaptability to change
  • Customer relationship management
  • Effective written and verbal communication
  • Team collaboration
  • Confidentiality awareness
  • Accountability and decision-making
  • Resilience under pressure
  • Opera PMS

References

  • Jessiryl Ramos, Supervisor - 1649-246-1786
  • Kitchandra McDonald, ex-HR director of TCC, 1649-232-7425
    Thania Romelus, 1649-342-9202
  • Enock Simmons, Manager - 1649-231-7278

Personal Information

  • Gender: Female
  • Nationality: Turks Islander

Certification

  • Certificate of Completion: VCEHP101: Vector-Borne Diseases of Public Health Importance
  • 2nd place in Mathematics
  • 2nd place in English A
  • Certificate in social work: advocating social justice and change

Languages

English
First Language

Timeline

Reservation Agent

Windsong Resort
04.2024 - Current

Administrative Assistant

Caicos Dream Tours
08.2021 - 04.2024

Cashier

KB Home Center
09.2019 - 07.2020

Sales Representative / Concierge

Turks and Caicos Collection
08.2018 - 08.2021

High School Diploma -

Clement Howell High School

Similar Profiles

CREATE PROFILE
Kenisha Creed