Jubari Deveaux
Providenciales
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
TCA Handling
05.2021 - 04.2025
- Company Overview: Handling on behalf of American Airlines
- Ticket Counter Agent - equipped in QIK training for American Airlines operations
- Gate Agent - trained in Gatereader, effective in boarding, trained in door opening and closing procedures and communication training
- Baggage Service Office Agent - Trained in Nettracer, fully knowledgeable to deal with delayed, damaged bags and missing articles
- Effective in investigation for bag retrieval
- Complaint Resolution Official - Trained to effectively deal with complaints for negative experiences by disabled customers
- Handling on behalf of American Airlines
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Investigated and resolved accounting, service and delivery concerns.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Youth Leader
Edward Gartland Youth Centre
05.2018 - 10.2021
- Volunteer
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
Education
High School Diploma - Math, English, Biology, HS Biology, Chemistry, Physics, Spanish, Social Studies, Electronic Document Preparation & Management
Clement Howell High School
Providenciales, Turks And Caicos Islands06-2020
Skills
- Ticketing & Reservations
- Baggage Service (Nettracer)
- Check In Agent
- Gate Agent
- Customer service
- Customer complaint resolution
Timeline
Customer Service Agent
TCA Handling
05.2021 - 04.2025
Youth Leader
Edward Gartland Youth Centre
05.2018 - 10.2021
High School Diploma - Math, English, Biology, HS Biology, Chemistry, Physics, Spanish, Social Studies, Electronic Document Preparation & Management
Clement Howell High School
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