Summary
Overview
Work History
Education
Skills
Timeline
Barista

Jovaine Hewie

Providenciales

Summary

Professional in guest services with strong focus on delivering exceptional customer experiences. Proven ability to collaborate effectively within teams and adapt to changing needs. Skilled in problem-solving, communication, and maintaining high standards. Known for reliability and achieving desired results consistently.

Overview

16
16
years of professional experience

Work History

Food and Beverage Server

Beaches Turks & Caicos Resort Villages & Spa
11.2009 - 10.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.

In Room Dining Server

The Shore Club
10.2016 - 12.2024
  • Provided personalized service to guests, accommodating special requests whenever possible.
  • Addressed any guest complaints promptly, resolving issues professionally and courteously.
  • Participated in ongoing training sessions to remain current on industry trends and best practices.
  • Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.

Guest Service Expert

Ritz-Carlton
12.2024 - Current
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Educated guests on available menu options and daily specials, guiding them through their selections as needed.
  • Developed strong relationships with repeat guests, providing consistent quality service during each stay.

Education

High School Diploma -

Clement Howell High School
Blue Hills

Skills

  • Food safety practices
  • Personal grooming
  • Phone Etiquette
  • Guest Interaction
  • Multitasking
  • Professional and Courteous
  • Menu Memorization
  • Complaint Handling
  • Allergy awareness
  • Fine dining etiquette

Timeline

Guest Service Expert

Ritz-Carlton
12.2024 - Current

In Room Dining Server

The Shore Club
10.2016 - 12.2024

Food and Beverage Server

Beaches Turks & Caicos Resort Villages & Spa
11.2009 - 10.2016

High School Diploma -

Clement Howell High School

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Jovaine Hewie