Joseph Rubio Hernandez
Bronx
Summary
Dynamic and results-driven professional with experience at Amazon as a Pallet Jack Operator, excelling in inventory management and equipment operation. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in order fulfillment and conflict resolution, consistently ensuring accuracy and efficiency in fast-paced environments.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
7
7
years of professional experience
Work History
Pallet Jack Operator
Amazon
Hazleton
02.2024 - 11.2024
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Wrapped orders in plastic material prior to loading.
- Restocked inventory shelves with new merchandise as it was received from vendors.
- Operated hand trucks and other types of equipment to quickly move product to different areas of warehouse.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Transported pallets to storage in warehouse, loaded and unloaded trucks and retrieved customer orders with pallet jacks.
Stocker
Walmart
Hazleton
08.2023 - 01.2024
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Restaurant Waiter
The Time Nyack
Bronx
03.2018 - 07.2023
- Participated in banquets or catering functions held outside restaurant premises.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted guests with making food and beverage selections.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Resolved customer complaints in a polite manner according to company policy.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions and recommended specials to increase profits.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Filled condiments and napkin containers during slack periods.
- Checked on guests during meals to ensure satisfaction with each course.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Hazleton Area Highschool
Pennsylvania 06-2019
Skills
- Pallet jack operation
- Inventory management
- Order fulfillment
- Equipment operation
- POS systems
- Order accuracy
- Customer engagement
- Conflict resolution
- Team collaboration
- Communication skills
- Adaptability
- Personal hygiene
- Organizational skills
- Calm demeanor
- Hospitality and accommodation
- Payment processing
- Ability to lift 30 pounds
- Cash handling
- Adaptable and flexible
- Teamwork
- Problem-solving abilities
- Team player
- Decision-making
- Customer satisfaction
- Multitasking Abilities
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Pallet Jack Operator
Amazon
02.2024 - 11.2024
Stocker
Walmart
08.2023 - 01.2024
Restaurant Waiter
The Time Nyack
03.2018 - 07.2023
High School Diploma -
Hazleton Area Highschool