Jose Luis Martinez Montiel
Mexico City ,Mexico City
Summary
Customer-oriented General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Club Med Turkoise
Grace Bay Rd., Grace Bay TKCA 1ZZ
10.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
General Manager
Club Med Cancun
Nizuc , Carretera Zona Hotelera , 77500 Cancun
05.2023 - 09.2023
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
General Manager
Club Med Columbus Isle
Bonefish Bay , Cockburn Town , Bahamas
10.2022 - 04.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Club Med Sandpiper Bay
4500 SE Pine Valley St. Port St Lucie FL 34952. US
09.2021 - 09.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Club Med Turkoise
Grace Bay RD, Grace Bay TKCA 1ZZ
05.2021 - 08.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Club Med Les Arcs Extreme (French Alps)
Arc 2000, 73700 Bourg- Saint-Maurice, France
12.2020 - 04.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Club Med Bodrum
Carsi, 48400 Bodrum/Mugla, Turkey
05.2020 - 11.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Club Med Ixtapa
Playa Quieta, 40880 Zihuatanejo Gro. Mexico
09.2017 - 04.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Resident Manager
Club Med Punta Cana
Apt Postal 106 Higuey , Punta Cana
02.2017 - 08.2017
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
Entertainment Manager
Club Med Kani , Maldives
North Male Atoll , Kanifinolhu, 20000 , Maldives
05.2016 - 01.2017
- Enhanced audience engagement by incorporating interactive elements and multimedia during live events.
- Streamlined event planning processes for improved efficiency and reduced costs.
- Managed teams of event coordinators, ensuring smooth execution of high-profile events.
- Collaborated with talent agents to secure top performers for entertainment events.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
- Oversaw budget management for all aspects of event planning, ensuring cost-effective solutions without compromising quality.
Leisure Manager
Club Med Yabuli , China
Shangzhi, Harbin, Heiliongjiang, China,150631
11.2015 - 04.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Sports Manager
Club Med Dong´ao Island , China
Dong´ao Island , Zhuhai , Guangzhou Province
10.2014 - 10.2015
- Increased team performance by implementing effective training programs and strategies.
- Managed budgets for sports programs, ensuring proper allocation of funds for equipment and facilities.
- Organized community outreach events to foster positive relationships between the sports program and the public.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
Sports Manager
Club Med Cancun
Nizuc, Zona Hotelera 77500 Cancun Q.R Mexico
04.2014 - 09.2014
- Increased team performance by implementing effective training programs and strategies.
- Managed budgets for sports programs, ensuring proper allocation of funds for equipment and facilities.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
- Organized community outreach events to foster positive relationships between the sports program and the public.
Sports Manager
Club Med Ixtapa
Playa Quieta.40880 Zihuatanejo
11.2013 - 05.2014
- Increased team performance by implementing effective training programs and strategies.
- Managed budgets for sports programs, ensuring proper allocation of funds for equipment and facilities.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
Sports Manager
Club Med Phuket , Thailand
3 Kata Road Karon S-D Mueang Phuket District,83100
05.2013 - 10.2013
- Increased team performance by implementing effective training programs and strategies.
- Managed budgets for sports programs, ensuring proper allocation of funds for equipment and facilities.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
Sports Manager
Club Med Columbus Isle
Bonefish Bay , Cockburn Town, Bahamas
10.2012 - 04.2013
- Increased team performance by implementing effective training programs and strategies.
- Managed budgets for sports programs, ensuring proper allocation of funds for equipment and facilities.
- Built strong relationships with local businesses to secure sponsorships and partnerships for the organization.
Tennis Coach
Club Med Cancun
Nizuc , Zona Hotelera , 77500 Cancun Q.R Mexico
05.2008 - 09.2012
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Developed strategic game plans for individual players, resulting in improved match outcomes.
- Organized and managed successful tennis clinics, attracting new clients and increasing the program''s revenue.
- Improved team dynamics through effective communication and goal-setting sessions, fostering a supportive environment for player growth.
Education
University Diploma - Business Administration
07.2010
High School Diploma -
08.2006
Skills
- Distribution Management
- Loss Prevention
- Staff Supervision
- Customer Retention
- Expense Control
- Quality Management
- Schedule Management
- Operations Oversight
- Program Administration
- Business Development
- Customer Relationship Management
- Business Administration
- Financial Administration
- P&L Management
- Training and Development
- Bilingual
- Customer Relations
- Staff Management
- Performance Improvements
- Relationship Building
- Team Leadership
Certification
- Finance Administration Certificate , UNAM - 18.06.2020
- Inspiring and motivating individuals, university of Michigan - 06.25.2020
Languages
Spanish
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
General Manager - Club Med Turkoise
10.2023 - Current
General Manager - Club Med Cancun
05.2023 - 09.2023
General Manager - Club Med Columbus Isle
10.2022 - 04.2023
General Manager - Club Med Sandpiper Bay
09.2021 - 09.2022
General Manager - Club Med Turkoise
05.2021 - 08.2021
General Manager - Club Med Les Arcs Extreme (French Alps)
12.2020 - 04.2021
General Manager - Club Med Bodrum
05.2020 - 11.2020
General Manager - Club Med Ixtapa
09.2017 - 04.2020
Resident Manager - Club Med Punta Cana
02.2017 - 08.2017
Entertainment Manager - Club Med Kani , Maldives
05.2016 - 01.2017
Leisure Manager - Club Med Yabuli , China
11.2015 - 04.2016
Sports Manager - Club Med Dong´ao Island , China
10.2014 - 10.2015
Sports Manager - Club Med Cancun
04.2014 - 09.2014
Sports Manager - Club Med Ixtapa
11.2013 - 05.2014
Sports Manager - Club Med Phuket , Thailand
05.2013 - 10.2013
Sports Manager - Club Med Columbus Isle
10.2012 - 04.2013
Tennis Coach - Club Med Cancun
05.2008 - 09.2012
Universidad Nacional Autonoma De Mexico - University Diploma , Business Administration
Universidad Latina - High School Diploma,