Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Johandry Jimenez Smith

Cockburn Harbor

Summary

Client-focused professional with over 5 years of experience in hospitality and operations. Expertise in managing guest and vendor relations, resolving issues efficiently, and collaborating with cross-functional teams. Detail-oriented and tech-savvy, with proficiency in CRM systems and scheduling. Bilingual in English and Spanish, providing strong administrative support.

Overview

6
6
years of professional experience

Work History

Maintenance Administrator

Ambergris Cay, Private Island
Big Ambergris cay
07.2025 - Current
  • Scheduled and coordinated maintenance tasks to ensure equipment and systems operated efficiently.
  • Maintained accurate records of maintenance requests, completed work orders, and inventory updates.
  • Coordinated communication between the maintenance team and other departments to ensure timely responses and smooth workflows.
  • Provided administrative support for tracking service contracts, vendor performance, and compliance requirements.
  • Ordered necessary parts and supplies for preventive maintenance and repair projects.
  • Coordinated with vendors to schedule timely equipment repairs and service visits.
  • Conducted regular facility inspections and preventive maintenance in line with safety and operational standards.
  • Ensured all maintenance work adhered to safety guidelines and company policies.
  • Supervised daily operations of technicians performing routine and emergency maintenance tasks.
  • Delegated assignments, set priorities, and tracked technician progress based on workload and skill level.
  • Determined work schedules and task sequences to optimize performance and meet deadlines.
  • Prepared and organized worksites to support safe and efficient job completion.
  • Communicated with suppliers and distributors to acquire tools, materials, and equipment needed for maintenance operations.
  • Collaborated cross-functionally to minimize downtime and ensure changes did not affect overall facility operations.

Guest Experience Supervisor

Ambergris cay, Private Island
Big Ambergris Cay
12.2022 - 07.2025
  • Led the Guest Experience team to deliver high-quality service across all guest touchpoints.
  • Managed and coordinated daily guest itineraries, including excursions, transport, dining, and events.
  • Acted as the main point of contact for VIPs and high-profile guests, ensuring expectations were exceeded.
  • Supervised and trained new team members on service standards and communication protocols.
  • Collaborated with internal departments to align operations with guest needs and preferences.
  • Reviewed guest feedback and implemented service improvements to enhance satisfaction and loyalty.
  • Supported administrative tasks, including payroll coordination, staff scheduling, and performance tracking.
  • Maintained accurate guest records using the Property Management System (PMS).
  • Managed daily arrival and departure logistics to ensure smooth transitions.

Island Host

Ambergris Cay, Private Island
Big Ambergris Cay
12.2019 - 12.2022
  • Delivered personalized, high-touch service to luxury guests, acting as their dedicated point of contact throughout the stay.
  • Anticipated guest needs and preferences to create seamless, tailor-made experiences across dining, leisure, and transportation.
  • Provided in-room service, private dining, and on-demand concierge support, maintaining discretion and professionalism at all times.
  • Handled VIP arrivals and departures, ensuring luggage handling, welcome amenities, and in-room setup met elevated expectations.
  • Coordinated with multiple departments—housekeeping, F&B, spa, and activities—to execute guest requests promptly and accurately.
  • Maintained detailed guest profiles, capturing preferences and special occasions to enhance return visits and loyalty.
  • Assisted with private excursions, events, and celebrations, ensuring flawless execution and memorable moments.
  • Served meals and beverages with refined etiquette, accommodating dietary needs and special culinary requests.
  • Supported daily room inspections and staging, ensuring cleanliness, functionality, and guest-readiness at all times.
  • Upheld the highest service standards expected in an ultra-luxury island environment, ensuring guest satisfaction and privacy.

Education

BBA - Bachelor’s Degree in Accounting

Universidad Tecnológica De Santiago
Santiago, Dominican Republic
11-2022

Some College (No Degree) - Hospitality Management 360

Cornell University

Skills

- Client relationship management
- Vendor coordination
- CRM and work order systems
- Communication and conflict resolution
- Team collaboration and support
- Time management and prioritization
- Bilingual: English and Spanish

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Maintenance Administrator

Ambergris Cay, Private Island
07.2025 - Current

Guest Experience Supervisor

Ambergris cay, Private Island
12.2022 - 07.2025

Island Host

Ambergris Cay, Private Island
12.2019 - 12.2022

BBA - Bachelor’s Degree in Accounting

Universidad Tecnológica De Santiago

Some College (No Degree) - Hospitality Management 360

Cornell University

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Johandry Jimenez Smith