Summary
Overview
Work history
Education
Skills
References
Timeline
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Jodain Hall

Jodain Hall

Five Cays,Turks and Caicos

Summary

Organized and adaptable person with strong communication, persuasion, and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education

Work history

Sales executive

Wise Solutions LTD
Providenciales, Turks and Caicos Islands
12.2022 - Current
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Managed client relationships from early stages of sales process through to post-sales
  • Built rapport with new and existing customers to boost client retention.
  • Provided customers with price information and handled financial transactions.

Patient Care Coordinator

Prosurgicare Services
Kingston, Jamaica
04.2021 - 11.2022
  • Managed over fifty customer calls per day on a central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Supported various administrative duties by proofreading, transcribing, and invoicing.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Prepared necessary documentation to speed up insurance claim approvals.
  • Ensured adherence to healthcare policies and protocols, maintaining high standards of care at all times.

Receptionist

Angel Healthcare
Portland
06.2018 - 12.2019
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Education

High School -

Oberlin High School
Lawrence Tavern, St.Andrew

Skills

  • Documentation and reporting
  • Professional demeanor
  • Security awareness
  • Office administration
  • Customer/Client relations
  • Business administration
  • Office management
  • Organization skills
  • Scheduling
  • Verbal and written communication
  • Sorting and labeling
  • Telephone skills
  • Mail handling

References

References available upon request.

Timeline

Sales executive

Wise Solutions LTD
12.2022 - Current

Patient Care Coordinator

Prosurgicare Services
04.2021 - 11.2022

Receptionist

Angel Healthcare
06.2018 - 12.2019

High School -

Oberlin High School

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Jodain Hall