Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Jessica Corvil

23 Rocky Road, Blue Hills,Providenciales

Summary

Dynamic HR professional with a proven track record at Beach Enclave, excelling in employee onboarding and event coordination. Demonstrated reliability and strong organizational skills, successfully managing work permits and enhancing HR processes. Adept at graphic design, creating engaging materials that foster employee engagement and brand loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

HR Assistant

Beach Enclave
PROVIDENCIALES, TURKS AND CAICOS ISLANDS
06.2024 - Current
  • Initialized background checks for potential new hires.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Handled confidential information with discretion and integrity.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Assisted with planning, organizing and coordinating company events.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Processed medical certificates for all incoming work permit staff.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Updated and maintained databases with current information.
  • Assisted with finding and preparing housing for new staff, securing electricity, water, and internet connections to apartments and homes prior to arrival of team member.
  • Airport pick-ups for new employees, when available.
  • NHIP & NIB enrollment and change requests.
  • Spearheaded all work permits, including both new applications and renewals, as well as the courier of work permit cards to applicants' home countries via FedEx or DHL.
  • Newspaper advertisements for work permit renewals.
  • Shopping for staff kitchens for all properties.
  • Birthday Announcements.
  • Creation of graphics and flyers for all HR events, special celebrations, and job adverts.
  • Implementation of the 'Style Guide' for all employees at BE.
  • Set up of bank accounts for all new staff in need of bank accounts.
  • Processed reference letters per team request for bank, immigration, or visa purposes.

Reservations Agent

Grace Bay Resorts
PROVIDENCIALES, TURKS AND CAICOS ISLANDS
02.2024 - 06.2024
  • Assisted customers with reservations and cancellations in accordance with hotel policies.
  • Cross-sold other hotel services such as restaurant reservations or spa treatments.
  • Answered incoming calls from potential customers in a timely manner.
  • Provided accurate information regarding hotel facilities, services, and rates.
  • Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
  • Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Provided helpful advice on local attractions and restaurants near the hotel.

Guest Services Agent

Seven Stars resort and Spa
PROVIDENCIALES, TURKS AND CAICOS ISLANDS
04.2022 - 02.2024
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Detailed all policies and procedures, including safety information to guests upon hotel check in.
  • Provided information regarding room availability and rates to potential customers.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Verified accuracy of billing statements before presenting them to guests for payment processing.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Welcomed large volume of guests and improved overall customer service.

Education

Certificate - Introduction To Human Resources

University of The West Indies
Global Campus
02-2025

High School Diploma -

Raymond Gardiner High School
North Caicos, Turks And Caicos Islands
07-2019

Bachelor of Science - Marketing

University of The West Indies
Global Campus

Skills

  • Event coordination
  • Employee onboarding
  • Graphic design
  • Reliability
  • Personnel records management
  • Inventory management
  • Organizational skills
  • Conflict resolution

Languages

English
First Language
Spanish
Intermediate (B1)
B1
French
Proficient (C2)
C2

Accomplishments

  • Nominated for Employee of the First Quarter, 2025 - Beach Enclave
  • Brand Ambassador Award – Seven Stars Resort & Spa
  • Author: Self Talk
  • Business Owner at Master the Mess TCI
  • Founder of She Thrives, a non-profit women empowerment organization
  • TCI Junior Humanitarian 2018

Certification

  • Policy Making
  • Social Media Marketing
  • Professional Organizer
  • Drafting & Negotiating Commercial Contracts

References

References available upon request.

Timeline

HR Assistant

Beach Enclave
06.2024 - Current

Reservations Agent

Grace Bay Resorts
02.2024 - 06.2024

Guest Services Agent

Seven Stars resort and Spa
04.2022 - 02.2024

Certificate - Introduction To Human Resources

University of The West Indies

High School Diploma -

Raymond Gardiner High School

Bachelor of Science - Marketing

University of The West Indies

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Jessica Corvil