Jeffry Bien-Aime
Provo
Summary
Forward-thinking Operations Specialist bringing 3 years of expertise in Forklift Operations for logistics sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Warehouse Associates position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented Pool Manager with over 2 years of managerial experience. Organizes recreational schedules, monitoring activities and evaluating staff performance. Develops rapport in community by building strong relationships with patrons and employees.
Dedicated Pool Manager using quality hiring and training methods to develop productive teams. Performs routine pool inspections, filtration and cleaning according to department standards. Frequently acknowledged for organizational and training skills.
Motivated Recreation Supervisor with experience developing and implementing activities for patrons. Created work schedules for staff and event schedules for patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Forklift Driver
Premier Warehouse Logistics
08.2020 - 08.2022
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded trucks and rail cars and moved materials to staging area.
- Unloaded materials and goods at designated locations for best project availability.
- Located proper slots on storage racks and set pallets in place with forklift.
- Removed orders from storage, wrapped, and staged for shipments.
- Examined shipments for quality and accuracy.
- Checked items against documentation for accuracy.
- Completed regular checks of incoming freight in staging area each day.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Completed cycle counts and monthly inventory.
Pool Attendant Assistant Manager
Ritz Carlton
08.2021 - 08.2022
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed lifeguard deck rotational system to monitor pools.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Planned, coordinated and promoted aquatics programs to optimize water safety.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Helped staff customize plans for specific groups based on age or ability level.
- Enhanced customer service based on feedback from guests.
- Coordinated supply orders, storage and distribution for program.
- Facilitated hiring, training and evaluation of staff.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Pool Attendant
Acqualina Resort and Residence
09.2019 - 08.2021
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Oversaw sign-in logbooks to facilitate potential contact tracing.
- Monitored access to entry and exit points to avoid congregating.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Assisted in organizing and implementing recreational activities and programs.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Subcontractor
Veryable
06.2019 - 07.2023
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Worked closely with homeowners to ascertain specifics of project.
- Supervised additional subcontractors and craftsmen.
- Managed on-site property inspections and worked to resolve issues.
- Monitored OSHA compliance standards at job site.
- Tracked attendance and submitted work logs every day.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Personal Assistant
Kelt’s Collection
01.2015 - 07.2018
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Kept detailed track of household and maintenance inventory and schedules.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Developed and implemented individual care plans tailored to needs of each client.
- Encouraged clients to take part in activities tailored to individual needs.
Education
Associate of Arts - Hospitality
FAU
777 Glades Rd Boca Raton Florida 33431 03.2019
Clement Howell High School
Providenciales06.2008
Skills
- Subcontractor Reviews
- Subcontractor Compliance
- Safety Procedures
- Customer Interaction
- Handling Procedures
- Vehicle Detailing
- Heavy Lifting
- Issue Resolution
- Project Oversight
- Time Management
- Subcontractor Management
- Subcontractor Coordination
- Tools and Equipment
- Project Management
- Site Inspection
- Document Organization
- Operational Efficiency
- Materials Movement
- Daily Facility Operations
- Process Improvement Initiatives
- Job Site Cleanup
- Project Support
- Data Integrity
- Closing Procedures
- Employee Evaluation
- Interior Decorating
- Meeting Planning
- Stock Maintenance
- Business Correspondence
- Client Satisfaction
- Public Relations
- Employee Retention
- Customer Service
- Travel Arrangement Coordination
- Managing Multiple Tasks
- Hospitality Environments
- Human Resources Management (HRM)
- Customer Needs Assessment
- Spreadsheet Management
- Travel Booking Management
- Report Analysis
- Operations Support
- Grammar Understanding
- Multitasking and Organization
- Communication Skills
- Mail Sorting
- Guest Relations
- Invoice Preparation
- Dedicated Team Player
- Shipping and Receiving Packages
- Marketing and Promotions
- Schedule Management
- Project Planning
- Personal Calendar Oversight
- Coordination Skills
- Strong Problem Solver
- Maintain Filing Systems
- Social Perception
- Loading and Unloading
- Heavy Equipment Operation
- Order Picking and Processing
- Safety Awareness
- Route Logs
- Safety Standards
- Inventory Staging
- Shipping and Receiving
- Shipment Procedures
- Item Evaluation
- Staging and Sorting
- Warehouse Best Practices
- Workplace Safety
- Certified Forklift Operator
- Equipment Operation
- OSHA Compliance
- Client Support
- Storage and Stacking
- Packing and Scanning
- Materials Weighing
- Customer Satisfaction
- Safety Violations
Certification
- Licensed Forklift Driver - 3 years
Certifications:
- Forklift Handling - 1 year
- Forklift Safety - 1 year
- Stress Management - 1 year
- Anger Management- 1 year
- First Aid - 1 year
- Community Emergency Response Team (C.E.R.T) - Disaster Preparedness, Disaster Medical Operations and Disaster Psychology- 1 year
- Construction Hazard - 1 year.
- Relationship Mediation - 1 year
- Emergency First Aid - 1 year
Hobbies
I am and avid reader currently reading Being Logical by D.Q McInerny, Surrounded by Idiots: The Four Types Of Human Behavior, by Thomas Erikson and Emotional Intelligence by Daniel Goleman. And when I am not reading those I'd pick up and fictional book like James Rollins Map of Bones. When I'm not reading I'm working on my writing skills, with either poetry or story writing though I haven't written a poem in a while as I've be preoccupied with a manuscript I've been working on. When I do decide to go outside and enjoy the fresh air and sun I'd go to the gym and play a few games of basketball. Other times I'd be found either at the game shop playing table top strategy games or life action airsoft tatical shooting. And as of late I've recently been interested in 3D Printing.
Languages
English
Native language
Creole
Proficient
C2
Timeline
Pool Attendant Assistant Manager
Ritz Carlton
08.2021 - 08.2022
Forklift Driver
Premier Warehouse Logistics
08.2020 - 08.2022
Pool Attendant
Acqualina Resort and Residence
09.2019 - 08.2021
Subcontractor
Veryable
06.2019 - 07.2023
Personal Assistant
Kelt’s Collection
01.2015 - 07.2018
Associate of Arts - Hospitality
FAU
Clement Howell High School
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