Wandy Delancy
Kew, North Caicos,Select One
Summary
Efficient Bank Teller Supervisor with a track record of managing teller operations and ensuring customer satisfaction. Known for strong leadership abilities, handling staff training, performance evaluations, and conflict resolution effectively. Strong skills in compliance adherence, cash drawer management and maintaining excellent customer relationships. Consistently improved efficiency while reducing costs in previous roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Scotia Bank
Providenciales, Turks & Caicos Islands
06.2019 - 12.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Bank Teller Supervisor
Scotia Bank
Providenciales, Turks & Caicos Islands
06.2008 - 12.2023
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Resolved customer complaints promptly and efficiently;.
- Developed strategies to improve customer service standards;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Assisted with daily balancing of the branch's accounts;.
- Reconciled discrepancies between actual cash amounts and book balances;.
Bank Teller
Scotia Bank
Providenciales, Turks & Caicos Islands
10.2003 - 11.2006
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
High School Diploma -
Raymond Gardiner High School
North Caicos, Turks & Caicos Islands 06-2002
Skills
- Payment management
- Customer outreach
- Online chat and email
- Script preparation
- Technical support
- Contract negotiation
Certification
- 2023 Global Mandatory: Managing Operational Risk
- 2023 Global Mandatory: Information Security
- Anti-Money Laundering Training
- Client Risk Management
- 2023 Global Mandatory: Anti-Bribery & Anti-Corruption
Timeline
Customer Service Executive
Scotia Bank
06.2019 - 12.2023
Bank Teller Supervisor
Scotia Bank
06.2008 - 12.2023
Bank Teller
Scotia Bank
10.2003 - 11.2006
High School Diploma -
Raymond Gardiner High School
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