Janice Forbes
#54 Mary Jane Lane, Blue Hills
Summary
Hardworking, detail-oriented customer service supervisor seeking to secure a challenging position in a reputable company to expand my learnings, knowledge, and skills.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
TCA Handling
01.2018 - Current
- Provided prompt and accommodating service to a variety of customers in a fast-paced
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created, prepared, and delivered reports to various departments.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for employees.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma - Mathematics
Clement Howell High School
06.2016
Skills
- Excellent verbal and written communication skills
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Ability to coach and mentor customer service representatives
- Proficient in Microsoft Office or related software
Timeline
Customer Service Supervisor
TCA Handling
01.2018 - Current
High School Diploma - Mathematics
Clement Howell High School