Janeria Johnson
Blue Hills,Providenciales
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
9
9
years of professional experience
Work History
Front Office Supervisor
Seven Stars Resort & Spa
Providenciales, Turks & Caicos Islands
04.2024 - Current
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Evaluates staff performance and provides feedback to improve efficiency and customer service.
- Trains new hires and provides ongoing training to improve staff skills and customer service.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Front Desk Receptionist
Seven Stars Resort & Spa
04.2021 - Current
- Greeting guests at the front desk and engaging in pleasant conversations while managing the check-in process.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Used internal software to process reservations, check-ins, and check-outs.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Airline Customer Service Agent
Flight Support Ltd
01.2017 - 01.2020
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Carried out day-day-day duties accurately and efficiently.
Cashier
Building Materials LTD
01.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
Education Diploma -
New Beginning School of Continuous Education Turks
2015
Clement Howell High School
2013
Elementary Education Diploma -
Provo Christian School Turks & Caicos
Skills
- Attention to Detail
- Prioritization and Time Management
- Verbal and Written Communication
- Billing and Invoicing
- Train employees
- Leadership development
Timeline
Front Office Supervisor
Seven Stars Resort & Spa
04.2024 - Current
Front Desk Receptionist
Seven Stars Resort & Spa
04.2021 - Current
Airline Customer Service Agent
Flight Support Ltd
01.2017 - 01.2020
Cashier
Building Materials LTD
01.2016 - 01.2017
Education Diploma -
New Beginning School of Continuous Education Turks
Clement Howell High School
Elementary Education Diploma -
Provo Christian School Turks & Caicos
Similar Profiles
Jessica CorvilJessica Corvil
Guest Relations Agent at Seven Stars Resort & SpaGuest Relations Agent at Seven Stars Resort & Spa
Speranda BrunacheSperanda Brunache
Assistant Front Office Manager at Seven Stars Resort And SpaAssistant Front Office Manager at Seven Stars Resort And Spa
Kibeyigo EdwardKibeyigo Edward
Housekeeper at Seven Stars Resort And SpaHousekeeper at Seven Stars Resort And Spa