Ibalor Calucin
Providenciales
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Clerk / Butler
Bugaloos Conch Crawl / Villa Maria
09.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Car Rental Agent
Scooter Bob Car Rental
07.2019 - 03.2020
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Cashier / Teller
MoneyGram
11.2013 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Concierge
Star Gazer Villa
09.2012 - 08.2013
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Store Manager
Caproni's Uniform Plus
11.2007 - 05.2012
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Night Shift Caregiver
Private Duty
06.2007 - 07.2008
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Store Manager
7ELEVEN
06.2006 - 11.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate Caregiver - Caregiver
Fukumoto International Training Institute
Quezon City. Philippines12-2005
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- File maintenance
- File organization
- Inventory control
- Basic accounting
- Inventory management
- Office administration
- Document scanning
- Human resources
- Scheduling
Certification
- Basic Life Support and First aid training, Philippine Red Cross - August 22-26
- Seminar Workshop- Essential Caregiver Techniques, Philippine Heart and Lung Center.. June 14, 2005
Timeline
Office Clerk / Butler
Bugaloos Conch Crawl / Villa Maria
09.2019 - Current
Car Rental Agent
Scooter Bob Car Rental
07.2019 - 03.2020
Cashier / Teller
MoneyGram
11.2013 - 09.2016
Concierge
Star Gazer Villa
09.2012 - 08.2013
Store Manager
Caproni's Uniform Plus
11.2007 - 05.2012
Night Shift Caregiver
Private Duty
06.2007 - 07.2008
Store Manager
7ELEVEN
06.2006 - 11.2006
Associate Caregiver - Caregiver
Fukumoto International Training Institute
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