Hutcka Coverley
Providenciales
Summary
Results-driven professional with a background in customer service, data analysis, and project management. Skilled at interpreting consumer trends, enhancing client satisfaction, and delivering effective solutions. Known for strong communication, problem-solving, and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member - Rotaractor
Rotaract Club of Providenciales
09.2023 - Current
- Attending club meetings for professional development and networking.
- Participating in local and international service projects.
Market Research Associate - Temporary
Act Now Marketing
08.2023 - 12.2023
- Complete projects in a timely manner
- Collect, analyze, and interpret data on consumer behavior, competitors, and market trends.
- Prepare detailed reports and presentations summarizing research findings.
- Ensure all research activities follow ethical standards and data privacy regulations.
Guest Service Expert
The Ritz Carlton
04.2022 - 09.2022
- Create 'Wow' moments for guests and provide top-notch customer service
- Suggested menu additions based on customer feedback
- Greeted customers and took orders
Food Server
Amanyara Resort
03.2019 - 12.2020
- Prepared a variety of drinks and addressed customer complaints
- Suggested menu additions based on customer feedback
- Maintained safe food handling standards
Brand Ambassador - Makeup Artist
Mikasa Beauty, Case fetish, I lashed Mink, Cleanskin Club
01.2016 - 01.2019
- Assisted in content creation and represented brands positively across multiple platforms.
- Providing feedback and insight on new products/services.
- Consult with clients to understand their preferences, skin type, and desired look.
- Prepare and maintain a clean and hygienic work area, brushes, and tools.
Cashier
Graceway Gourmet
01.2015 - 01.2016
- Managed transactions using cash registers
- Resolved customer complaints and introduced new products
- Followed balance sheets and reported discrepancies
Education
Associate of Business Administration -
Turks & Caicos Islands Community College
09.2025
Skills
- Data analysis
- Financial analysis
- Project reporting
- Written communication skills
- Active listening
- Customer service
- Phone etiquette
- Strategic Planning
- Leadership engagement
- Problem-solving
- Team player
- Attention to detail
- Up-selling
Certification
- Certified Guest Service Professional - American Hotel & Lodging Association
- Supervisory Management I - University of the West Indies Global Campus TCI
Timeline
Member - Rotaractor
Rotaract Club of Providenciales
09.2023 - Current
Market Research Associate - Temporary
Act Now Marketing
08.2023 - 12.2023
Guest Service Expert
The Ritz Carlton
04.2022 - 09.2022
Food Server
Amanyara Resort
03.2019 - 12.2020
Brand Ambassador - Makeup Artist
Mikasa Beauty, Case fetish, I lashed Mink, Cleanskin Club
01.2016 - 01.2019
Cashier
Graceway Gourmet
01.2015 - 01.2016
Associate of Business Administration -
Turks & Caicos Islands Community College
References
References available upon request.
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