Carlesha Benjamin
Providenciales
Summary
Proven expertise in enhancing customer satisfaction and loyalty, demonstrated through roles at American Airlines and Shay Cafe Restaurant. Skilled in passenger assistance and strong multitasking, adept at managing high-pressure situations with a flexible work schedule. Achieved significant improvements in efficiency and service quality, leveraging time management expertise and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Airport Customer Service Agent
American Airlines
08.2023 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Server
Shay Cafe Restaurant
04.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Business Administration And Management
Turks And Caicos Islands Community College
Scholar Way, Providenciales 07.2026
High School Diploma -
Clement Howell High School
Blue Hills 06.2020
Skills
- Passenger Assistance
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Travel documentation verification
Timeline
Airport Customer Service Agent
American Airlines
08.2023 - Current
Server
Shay Cafe Restaurant
04.2022 - 08.2023
Bachelor of Science - Business Administration And Management
Turks And Caicos Islands Community College
High School Diploma -
Clement Howell High School
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines