Eden Joy Dela Torre
Providenciales
Summary
Dynamic hospitality professional with extensive experience at Amanyara Resort, excelling in order accuracy and food service coordination. Proven ability to enhance guest satisfaction through exceptional service and attention to detail. Adept at multitasking in fast-paced environments, ensuring timely delivery and a memorable dining experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Room Service Order Taker
Amanyara Resort
Providenciales, Turks & Caicos
12.2023 - Current
- Answered room service calls promptly and accurately.
- Coordinated with kitchen staff to ensure timely food preparation.
- Handled special requests and dietary restrictions with care.
- Answered incoming calls promptly and courteously.
- Provided guests with information about menu items, made suggestions and took orders.
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Communicated effectively between kitchen staff, front desk personnel, and guests regarding order status updates as needed.
- Maintained cleanliness of workstation throughout shift.
Food & Beverage Attendant
Amanyara Resort
Providenciales, Turks & Caicos
11.2005 - 03.2016
- Provided exceptional customer service to enhance guest dining experiences.
- Prepared and served food and beverages according to resort standards.
- Maintained cleanliness and organization of dining areas and equipment.
- Trained new staff on service procedures and resort policies.
- Maintained a positive attitude towards coworkers and customers at all times.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Effectively multitasked within fast-paced environment.
Food Server
Amanpulo Resort
Philippines
09.1998 - 08.2001
- Delivered exceptional dining experiences in a luxury resort environment.
- Assisted guests with menu selections and dietary restrictions.
- Collaborated with kitchen staff for timely food preparation and presentation.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
Education
Bachelor of Science - Commerce - Management
Saint Louis University
Baguio City, Philippines 06.1994 - 03.1998
Skills
- Order accuracy
- Food service coordination
- Fast-paced adaptability
- Delivery coordination
- Patience and tolerance
- Multi-tasking skills
- Hospitality experience
- Attention to detail
- Computer skills
Timeline
Room Service Order Taker
Amanyara Resort
12.2023 - Current
Food & Beverage Attendant
Amanyara Resort
11.2005 - 03.2016
Food Server
Amanpulo Resort
09.1998 - 08.2001
Bachelor of Science - Commerce - Management
Saint Louis University
06.1994 - 03.1998