Brunique Parker
Providenciales
Summary
Results-driven banking professional with experience at Scotiabank (Turks and Caicos), skilled in managing deposits, withdrawals, and remittances while ensuring secure transactions. Proficient in Microsoft Suite and banking platforms like Eteller, Sales Platform, and IBP. Known for delivering exceptional customer service, building trust, and addressing client needs. Experienced in cash handling, ATM replenishment, and resolving discrepancies with a focus on accuracy and compliance. Dedicated to enhancing customer satisfaction and supporting team success.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Scotiabank (Turks and Caicos)
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided expert product knowledge to customers, recommending suitable banking solutions tailored to their needs.
- Accurately process cash deposits, withdrawals, and remittances, maintaining strict attention to detail and adherence to banking policies to prevent errors and fraud.
- Skilled in utilizing banking platforms such as Eteller, Sales Platform, IBP, and Microsoft Suite to streamline daily operations, manage transactions, and enhance overall customer service efficiency.
- Ensure timely replenishment and maintenance of ATM machines, managing cash levels and troubleshooting issues to minimize downtime and ensure continuous access for customers.
Balancing Teller
Scotiabank (Turks and Caicos)
06.2022 - 08.2022
- Reconciled cash drawer daily and addressed discrepancies to ensure precise cash flow records.
- Accurately dispensed cash and checks while ensuring the security of cash drawers.
- Fostered a friendly and inviting environment in the branch by greeting customers warmly.
- Responded to customer inquiries about account balances, transaction histories, service charges, and interest rates to reduce wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Cashier
Jarol Investment Ltd.
03.2016 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
IT Assistant
Freeport Container Port
06.2014 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Provided support for Microsoft applications, resolving technical issues quickly and efficiently.
Photography Intern
Beaches Turks & Caicos
02.2013 - 03.2013
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Selected and set up appropriate props, backdrops, and lighting.
- Ensured proper equipment maintenance and care through regular inspections, cleaning routines, and reporting any issues to management promptly.
Reading Tutor
Department of Youth Affairs
10.2012 - 03.2013
- Maintained accurate records of tutoring sessions, tracking attendance, goals achieved, and areas requiring continued focus.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding and fluency skills.
Education
Certificate - Computer And Welding
Total Educational Center
Freeport, Grand Bahama06-2014
High School Diploma -
TCIPS Comprehensive High School
Providenciales, Turks And Caicos Islands06-2013
Skills
- Microsoft Proficient
- Database Entry
- Deposit and Withdrawal Management
- Time Management
- Effective Communication
- Sales and Cross-Selling
References
- (649) 241 1045 - Trayvon Graham
- (649) 246 3701 - Vakeisha Richardson
- (649) 346 4243 - Kyla Lightbourne
Timeline
Customer Service Officer
Scotiabank (Turks and Caicos)
09.2022 - Current
Balancing Teller
Scotiabank (Turks and Caicos)
06.2022 - 08.2022
Cashier
Jarol Investment Ltd.
03.2016 - 05.2022
IT Assistant
Freeport Container Port
06.2014 - 08.2014
Photography Intern
Beaches Turks & Caicos
02.2013 - 03.2013
Reading Tutor
Department of Youth Affairs
10.2012 - 03.2013
Certificate - Computer And Welding
Total Educational Center
High School Diploma -
TCIPS Comprehensive High School
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