Dewjuana Ambersley
Airline Customer Service Agent
Discovery Bay,Providenciales
Summary
I am a hardworking and passionate young lady seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a friendly and collaborative worker who is dedicated to partnering with coworkers to promote an engaging work culture using my documented strengths. I strive to get the job done efficiently, effectively and safely.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Francis Scantlebury
11.2023 - Current
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Oversaw ticketing, boarding gate and ramp activities
Passenger Service Agent
Celia Brown
02.2022 - 10.2023
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Developed and implemented strategies to minimize customer wait times.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
Cashier/Secretary
Dewey Ambersley
08.2018 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
William Knibb Memorial High School
Trelawny, Jamaica11.2018
Skills
- Customer Service
- Upselling
- Call center experience
- Hospitality services
- Boarding gate procedures
- Check-in procedures
- Security Screenings
- Computer Terminal Operations
- Ticketing
- Baggage handling
- Passenger Assistance
- Coordinating schedules
- Public Announcements
Timeline
Customer Service Agent
Francis Scantlebury
11.2023 - Current
Passenger Service Agent
Celia Brown
02.2022 - 10.2023
Cashier/Secretary
Dewey Ambersley
08.2018 - 01.2022
High School Diploma -
William Knibb Memorial High School
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