Destiny D Carter
Blue Hill Providenciales
Summary
Meticulous Cage Supervisor with 10 years of cash handling experience, strong math aptitude and excellent attention to detail to maintain accuracy and security required in cage operations. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce and facilitating accurate and secure operation of cashier cages while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations
Overview
11
11
years of professional experience
Work History
Casino Cage Supervisor
Ritz-Carlton
04.2022 - 01.2025
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
Cashier
Mervco Gas Station
07.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Server and Bartender
Coral Harbour Beach Resorts
03.2021 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cage Shift Manager
Island Games
02.2015 - 02.2021
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Beaches Turks & Caicos Resort Villages & Spa
07.2014 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Government High School
Nassau, Bahamas09.2013
Skills
- Banking Operations Knowledge
- Employee Scheduling
- Auditing Procedures
- Security Procedures
- Cash Drawer Balancing
- Staff Training and Development
- Cash Handling Expertise
- Team leadership
Timeline
Casino Cage Supervisor
Ritz-Carlton
04.2022 - 01.2025
Cashier
Mervco Gas Station
07.2021 - 04.2022
Server and Bartender
Coral Harbour Beach Resorts
03.2021 - 06.2021
Cage Shift Manager
Island Games
02.2015 - 02.2021
Server
Beaches Turks & Caicos Resort Villages & Spa
07.2014 - 12.2014
High School Diploma -
Government High School
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