Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Desireka Glinton

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Work Permit Board Administrator

Ministry Of Immigration & Border Services
11.2005 - Current

Attend all meetings of the Board

Prepare Minutes of the Board

Keep a record of the proceedings and decisions of the Board

Schedule appointments/arrange meetings

Meet and greet internal and external customers

Disseminate information

Maintain a comprehensive filing system

Record stamp and seal official document

Process data as required

Generate reports from data as requested

Sign and issue on behalf of the Board all permits or notices

Adhere to all Public Service codes. Rules and Regulations

Attend to such duties as the Chairman of the Board may require

Manage staff assigned to the unit

Perform other duties assigned

Guest Service Representative

Parrot Cay Resort
10.2001 - 11.2005
  • Enhanced guest satisfaction by providing exceptional customer service .
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Data Entry Clerk

Barclays Bank
08.1997 - 05.2001
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Sales Clerk

Gold Smith/Ko Ko Tok
08.1997 - 08.1998
  • Boosted sales by effectively promoting products and engaging with customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Managed inventory to ensure optimal product availability for meeting customer needs.
  • Collaborated with team members to achieve store sales targets and improve overall performance.

Education

No Degree - Certificate In Human Resource Management

Turks & Caicos Islands Community College
Providenciales, Turks & Caicos Islands
05.2013

Associates - Associates Degree In Business Studies

Turk And Caicos Islands Community College
Providenciales
06.2010

High School Diploma -

Marjorie Basden High
South Caicos, Turks & Caicos
06.1997

Skills

  • Employee Supervision
  • New Hire Onboarding
  • Staff Management
  • Customer Service
  • Project Coordination
  • Recordkeeping and File Management
  • Documentation and Reporting
  • Decision-Making
  • MS Office
  • Team Building and Leadership
  • Deadline Adherences
  • Performance evaluation
  • Time management
  • Task prioritization

Accomplishments

  • Achieve by assisting with guidelines and information to assit with work permit cards printing in 2018.
  • Achieve a better record of work permit issuance by assisting Customer Service Manager with ways on issuing work permits and receipts from his distribution window and introducing signature pad for work permit card issuance.

Certification

Basic Junior Immigration Course

Fraudulent Document Training Seminar

Behavior Analysis & Counter Terrorism

Observational Techniques & Behavior Analysis

Delivering Exceptional Customer Service

The Incident Command System

Hazardous Material Awareness

Lifting and Shoring Loads

Search Techniques and Considerations

Rope Rescue Level I and II

Stress Management In Disasters

Mass Casualty Management

Medical First Responder

British Nationality Law, and Registration and Naturalization as a British Territories Citizen

Certificate in Computer Applications

Additional Information


Pastor Wade Colby

Pastor, Healing Waters Ministry

1-649-231-6387


Claudia Munnings

Human Resource Manager, Fortis TCI

1-649-232-7099


Alpheus Smith

Acting Labour Commissioner, Employment Services, Providenciales

1-649-231-0032


Ms. Sheba Wilson

Director of Human Resource, Grace Bay

1-649-231-8816

Timeline

Work Permit Board Administrator

Ministry Of Immigration & Border Services
11.2005 - Current

Guest Service Representative

Parrot Cay Resort
10.2001 - 11.2005

Data Entry Clerk

Barclays Bank
08.1997 - 05.2001

Sales Clerk

Gold Smith/Ko Ko Tok
08.1997 - 08.1998

No Degree - Certificate In Human Resource Management

Turks & Caicos Islands Community College

Associates - Associates Degree In Business Studies

Turk And Caicos Islands Community College

High School Diploma -

Marjorie Basden High
Desireka Glinton