Desemona Ingham-Belliard
Providenciales,TCI
Summary
Finance professional with keen eye for detail and commitment to delivering accurate financial analysis. Known for effective collaboration within team environments and consistently achieving result. Years of experience identifying and mitigating risks, enhancing business decisions and locating opportunities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Knowledgeable with comprehensive background in financial operations and support. Facilitated smooth financial processes and contributed to key projects, ensuring timely and accurate financial reporting.
Overview
23
23
years of professional experience
Work History
Finance Analyst
FLOW TCI
07.2023 - Current
- Support the Finance Manager in the timely and accurate reporting of results and the management of the financial processes and control
- Focus on the month end reporting cycle and production of monthly management reports including reporting of OPEX monthly expenditure to Managers, ensure all reconciliations are reviewed and completed in a timely manner, as well as leading the control processes in the business unit around retail reconciliations and fixed asset verification and project accounting.
- Assist with quarterly forecasting, annual budget and strategic planning process and providing financial input and analysis.
- Support project managers in the timely closure of WIP projects
- Assist with Internal and External Audit by providing supporting documentation to Auditors.
- Strong working relationships with the commercial functions of the business to ensure all appreciated considerations are made in the production of forecasts and plans
Thames Valley Renal Co-Ordinator
South Central Ambulance UK
03.2019 - 05.2023
- Coordinate the resource requirements for patients attending treatment to ensure that all agreed performance and quality standards are achieved
- To develop close working relationships with users to include NHS treatment center managers, to facilitate the changes that are necessary within the service
- To deal with complaints/concerns and carrying out investigations Complaints /Datix and other reported incidents as and when directed by the Renal Manager NEPTS providing responses as required
- Ensures that all documentation associated with operational aspects of the Patient Transport Services is maintained and stored appropriately in accordance with Information Governance
- Provides a focal contact point for Renal Units within the contractual area and responsibility for dealing with the day-to-day issues affecting the delivery of service
- To ensure that renal units and patients are contacted regarding their transport requirements, advising of any inability to meet these requirements and advise of any other options as soon as it is apparent that any genuine commitments cannot be met
- Proactively discusses requirements and future development needs with the Renal Manager NEPTS and Renal Unit Managers
- Where appropriate develop and implement new methods of working
- To facilitate regular patient feedback surveys of renal patients to support the delivery of transport
- Routinely meet with all Renal units to review service requirements and any process changes to ensure that the correct resource is allocated to meet the needs of the patient
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Finance Service Desk Analyst
Deloitte Milton Keynes, UK
02.2019 - 07.2019
- Provide support on the Firm wide UK and CH Swift project
- Providing guidance on a wide range of Finance Service desk queries, covering the whole range of services provided to Deloitte employees, clients and vendors within a clearly defined framework/timeframes
- Customer liaison, call logging and query resolution via multiple contact methods e.g
- Telephone, email, web-chat
- Record and maintain accurate activity information tracking through to timely closure
- Deliver excellent service in line with process requirements and ensure service level agreements are met
- Escalate more complex queries to the Senior Assistant/ Team Leader or specific cases to the appropriate SME team or third-party provider
- Take responsibility for keeping up to date on Deloitte policy and process developments
- Always ensure compliance with appropriate Data Protection legislation
- Liaison and build relationships with SME’s and other Shared Services Organisation teams as appropriate
Receptionist (Part-Time)
Verney Close Surgery (Buckingham) UK
03.2016 - 10.2017
- Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction
- Ensure 'urgent extras' are monitored with appropriate guidance
- Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same
- Explain practice arrangements and requirements for new and temporary patients
- Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate
Recruitment Administrator
Milton Keynes Hospital UK
10.2015 - 02.2016
- Keep the HR Information System up to date, including inputting changes onto the system and sending out relevant contractual information to employees
- Chasing up references, setting up new starter kits, liaising with occupational health re health checks CRB checks, arranging meetings with candidate to verify documentation and contractual queries – where necessary liaise with the in-house payroll team to help resolve issues, escalate queries where necessary
- Interpret, assist, and advise employees on various matters, whilst always acting in line with Company’s policies using appropriate framework, provide administrative support to the HR team, including word processing, information and other duties as reasonably requested
111 Call Handler (Part-Time)
South Central Ambulance / NHS UK
11.2013 - 08.2015
- A medical triage service, assessing patient symptoms, call length depends on symptoms presented by the caller
- Working on a rolling shift basis rota including bank holidays
- Duties: Responsible for responding to high volume of incoming calls with an average of 10 calls per hour from the general public and healthcare professionals requiring urgent healthcare services
- Booking Patients GP appointment using NHS Pathways, a clinical assessment tool, assess the needs of the caller and implement necessary action ranging from dispatching an ambulance to making a referral to the appropriate available service
Schedule Insight Analysis (Temp.)
NHS Direct UK
05.2013 - 09.2013
- Responsible for building and maintaining schedules for all 111 and DHAS frontline staff across 34 sites, to ensure all information is processed and checked correctly into the work force planning tool, this includes:
- Setting up new starters, process leavers, amending contractual information, as well as setting up employees onto the system, building national rosters based on agreed KPI’s, to include all employee restrictions
- Key role includes: Roster build, management and optimization
- Supporting scheduled analysts to monitor sickness/absence trends
- To identify areas of schedule shrinkage, using staffing graphs
- To ensure all processes and guidance are adhered to
- Provide a first point of contact for workforce planning tool users within the sites, aiming to resolve queries
Accounts Clerk
Leeward Water Services TCI
04.2011 - 02.2013
- To provide administrative support to the Office Manager, Vice President and other staff
- To undertake general office reception and accounting duties
- Ability to handle large volumes of transactions in accounts payable and receivable of up to 60 or more transactions per day
- Responsible for handling multi administrative task which includes answering phone, filling, weekly banking, Upload meter reads for month end billings, raising invoices and credits when required
- Handles daily data entry, using Microsoft excel and IFS System
- Reconciling petty cash account, prepares purchase orders for office supplies
- Responsible for accounts payable and receivables
- Makes daily debt collection calls to delinquent customers, meet and greets customers on a daily basis
- Keeps record of employee’s time card, prepares weekly payroll, makes deductions for NIS contribution
- Handled the responsibilities of updating daily and weekly status reports to Manager
- Responsible for record keeping, management reports, ensure that files and records are maintained in accordance with legal requirements and company policies and procedures
HR Assistant
TCI BANK LIMITED, TCI
04.2007 - 04.2010
- Handled multifaceted clerical tasks (e.g., data entry, filing, records management and payroll) as the assistant to the HR and Audit & Compliance Manager
- Coordinated travel arrangements, maintained staff files
- Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new employees
- Established strong relationships to gain support and effectively achieve results
- Maintains administrative manuals, policies and records, and ensure that they are accessible to all staff
- Performs confidential secretarial duties and responsibilities for Executive Management as needed, including scheduling of meetings
- Follows up with Managers and Supervisors to ensure that attendance records and vacation schedules are presented to the departments
- Maintain personnel files and records, also files of confidential reports
- Keeps track of employee timecards and uploads them into payroll system for accurate payroll
Office Administrator
TDMG Concordia Ltd. TCI
05.2005 - 04.2007
- To provide a professional administrative support and secretarial service to the Director and to ensure the smooth running of the office
- Manage the accurate and timely processing of invoices for large multi-site organizations and invoicing for equipment rentals etc
- Handled daily accounts payable and receivable processes, collection calls, processing of purchase orders, expense reports, credit memos and payment transactions
- Process employee payroll on a weekly basis using time sheets calculations
- Address employee and customer issues regarding accounts payable; and ensure accurate and compliant accounts payable/receivable files and records are in accordance with the company policy and government regulations
- Data entry and general ledger work as well as bookkeeping and general tasks
Accounts Assistant
CLAYMORE GROUP LTD TCI
10.2001 - 05.2005
- To Provide administrative support to team of accountants, including clerical tasks such as typing reports, filing, handling phone calls, dealing with mail and bookkeeping
- Perform various accounting responsibilities
- Working with spreadsheets, sale, purchased ledgers and journals
- Calculating and checking to ensure payments are correct
- Providing accounting support, reconciling accounts and direct debits
- Maintaining spreadsheets, credit controlling and chasing debt
- Managing petty cash transactions
- Sales and purchase ledgers
- Ability to fill in at a moment’s notice, quickly mastering new systems, processes and workflows, resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems
Education
MSc - ACCOUNTING AND FINANCE
University of Buckingham
Buckingham, UK03.2018
Skills
- PROFILE:
- Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs Processes problem solving skills, advanced accounting knowledge, documentation skills, research, and resolution skills
- Computer Skills:
- ICB Sage Payroll Management & Sage Computerized Bookkeeping, SAP S4 Hanna
- Microsoft Excel / Word, MS Office, Microsoft Outlook, QuickBooks Pro, Sage Line 50, Accpac/Payroll
Timeline
Finance Analyst
FLOW TCI
07.2023 - Current
Thames Valley Renal Co-Ordinator
South Central Ambulance UK
03.2019 - 05.2023
Finance Service Desk Analyst
Deloitte Milton Keynes, UK
02.2019 - 07.2019
Receptionist (Part-Time)
Verney Close Surgery (Buckingham) UK
03.2016 - 10.2017
Recruitment Administrator
Milton Keynes Hospital UK
10.2015 - 02.2016
111 Call Handler (Part-Time)
South Central Ambulance / NHS UK
11.2013 - 08.2015
Schedule Insight Analysis (Temp.)
NHS Direct UK
05.2013 - 09.2013
Accounts Clerk
Leeward Water Services TCI
04.2011 - 02.2013
HR Assistant
TCI BANK LIMITED, TCI
04.2007 - 04.2010
Office Administrator
TDMG Concordia Ltd. TCI
05.2005 - 04.2007
Accounts Assistant
CLAYMORE GROUP LTD TCI
10.2001 - 05.2005
MSc - ACCOUNTING AND FINANCE
University of Buckingham
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