Derekah Williams
TURKS AND CAICOS ISLANS
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server Trainer
Seafood Hub TCI
Providenciales Turks And Caicos
05.2022 - 06.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
Education
High School Diploma -
Oseta Jolly Primary School
Blue Hills Providenciales06.2015
Skills
- Working under pressure
- Safe Food Handling
- Human Multitasking
- Workshop coordination
- Program Design
- POS System proficiency
- Cash Handling
- Front-of-house display creation
- Staff Monitoring
- Item promotion
- Decision-Making
Timeline
Server Trainer
Seafood Hub TCI
05.2022 - 06.2024
High School Diploma -
Oseta Jolly Primary School