Deneisha Birch
Providenciales,Turks and Caicos
Summary
Organized and motivated professional with nine years work experience in the hospitality industry seeking to advance my academic qualifications by pursuing a Ba. Degree in Marketing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reservationist
Beaches Turks and Caicos
01.2022 - Current
- Prepare and send daily reports
- Assign rooms to incoming guests
- Confirm room availability
- Read and respond to emails
- Calculate hotel occupancy.
Front Office Agent
Beaches Turks and Caicos
04.2019 - 01.2022
- Checking in and out guests
- Preparing guest departure information/flight recon
- Orientating guests on arrival
- Carry out daily posting to guest folios
- Handle cash, travelers cheque, and credit card billing.
Front Office Agent
Beaches Negril
12.2016 - 04.2019
- Checking in and out guests / Orientating guests on arrival
- Preparing guest departure information/flight recon
- Carry out daily posting to guest folios
- Handle cash, travelers cheque, and credit card billing
- Ensuring that guest requests are completed in a timely manner
- Ensure Lost and Found are updated daily
- Relief Night Auditor.
Waitress
Couples Swept Away
08.2015 - 10.2017
Front Office Agent
Beaches Negril
12.2015 - 11.2016
- Checking in and out guests / Orientating guests on arrival
- Preparing guest departure information/flight recon
- Carry out daily posting to guest folios
- Handle cash, travelers cheque, and credit card billing
- Ensuring that guest requests are completed in a timely manner
- Ensure Lost and Found are updated daily
Sales Representative
Prestige Leasing & Tours Ltd
10.2015 - 12.2015
- selling attractions and destination so guest were about to visit popular tours and historical site for eg. Dunns River falls, YS falls ,Ricks Cafe just to name a few.
Front Office Agent
Beaches Negril
12.2014 - 03.2015
- Checking in and out guests / Orientating guests on arrival
- Preparing guest departure information/flight recon
- Carry out daily posting to guest folios
- Handle cash, travelers cheque, and credit card billing
- Ensuring that guest requests are completed in a timely manner
- Ensure Lost and Found are updated daily.
Education
Green Island High School
01.2013
Middlesex Corner Primary School
01.2008
Skills
- Accuracy and Precision
- Upselling Strategies
- Call Control
- Travel Reservations ensure that guest receive accommodations that was booked
- Transportation Information
Accomplishments
- History 11
- Spanish 1
- CERTIFICATE
- Job readiness Seminar-Western Hospitality Institute
- Dining room
- Front Office Department
- Basic Conversational Spanish
- Team Jamaica (TPDCO)
- Customer Service Level 1
- M3 Sales-Pending
- Introduction to Personal Identifiable Information (PII) for Hoteliers
- Introduction to Personal Identifiable Information (PII) for guest facing team members
- Payment Credential Industry Data Security Standard (PCI DSS) for employee
- Certified Sandals Specialist Workshop 2017 & 2018
- Managing work place anxiety 2.0
- Body language basic
- Self Leadership
- Conflict resolution
- Communication strategies
- Fire safety basic
- Guest service gold making connection
- Becoming a supervisor
- Supervising others
- Venza (PII) for Hoteliers, (PII) for guest facing team members
Certification
Caribbean Examination Council (C.X.C.) English A 11 Social Studies 11 Integrated Science 11 Food & Nutrition 11
References
REFERENCES: If needed it can be provided
Interests
AWARDS: , Mover and shaker- May 2017 Circle of Joy -January 2018 Heart of the House - February 2018 Circle of Joy- December 2018 Circle of joy- June 2019 Under cover super hero – September 2022 INTERESTS: Reading, interacting with people and participating in recreational activities
References
References available upon request.
Timeline
Reservationist
Beaches Turks and Caicos
01.2022 - Current
Front Office Agent
Beaches Turks and Caicos
04.2019 - 01.2022
Front Office Agent
Beaches Negril
12.2016 - 04.2019
Front Office Agent
Beaches Negril
12.2015 - 11.2016
Sales Representative
Prestige Leasing & Tours Ltd
10.2015 - 12.2015
Waitress
Couples Swept Away
08.2015 - 10.2017
Front Office Agent
Beaches Negril
12.2014 - 03.2015
Green Island High School
Middlesex Corner Primary School
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