Delvernae Forbes
Providenciales
Summary
Proven in enhancing guest experiences at Rental Agent, I excel in customer service and cash handling, demonstrating exceptional problem-solving abilities. Achieved positive feedback through efficient issue resolution and safety management, underscoring my commitment to excellence and strong office management skills.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Rental Agent
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Food Service Assistant
Snack Spot
09.2022 - 01.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Supported restaurant closing, restocking items and reporting shortages.
Education
Diploma - Credit -
Clement Howell High School
Scholars Way, Wheeland, Providenciales06-2022
Long Bay High School
Long Bay, Providenciales06-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Word processing
- Office management
- Listening skills
- File organization
- Filing
- Invoice processing
Timeline
Front Desk Agent
Rental Agent
02.2024 - Current
Food Service Assistant
Snack Spot
09.2022 - 01.2024
Diploma - Credit -
Clement Howell High School
Long Bay High School
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