Mikey Rigby
Providenciales
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
The Alchemist Bar & Restaurant Ltd.
06.2023 - 12.2023
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Front of House Manager
The Alchemist Bar & Restaurant Ltd.
10.2019 - 06.2023
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Enhanced customer satisfaction by efficiently managing front of house operations and addressing guest concerns promptly.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Resolved guests complaints while maintaining positive customer environment.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Server - In Store Trainer
The Alchemist Bar & Restaurant
01.2017 - 01.2019
- Maximized tab turnover rate by efficiently managing reservations and seating arrangements.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Server
Liverpool Football Club
09.2016 - 01.2017
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server / Barista
Shay Cafe & Lounge
10.2015 - 01.2016
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server / Bartender
Mango Reef Restaurant
01.2011 - 01.2016
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Associate of Arts - Travel & Hospitality Management
TCI Community College
Providenciales, Turks And Caicos Islands01.2014
Skills
- Business Development
- Business Operations Knowledge
- Employee Relations
- Training and Development Background
- Workflow Coordination
- Operations Management
- Team Leadership Expertise
- Employee Scheduling
- Menu Development
- Inventory Control
- Budget Control
Languages
Spanish
Native or Bilingual
Internships
- Sandals La Toc - Castries, St. Lucia (May - June 2012)
- Front Desk Agent, Restaurant Operations, Concierge Agent
- Amanyara Resort - Providenciales, TCI (May - June 2011)
- Front Desk Operations, Restaurant Operations
References
References available upon request.
Timeline
Assistant General Manager
The Alchemist Bar & Restaurant Ltd.
06.2023 - 12.2023
Front of House Manager
The Alchemist Bar & Restaurant Ltd.
10.2019 - 06.2023
Server - In Store Trainer
The Alchemist Bar & Restaurant
01.2017 - 01.2019
Server
Liverpool Football Club
09.2016 - 01.2017
Server / Barista
Shay Cafe & Lounge
10.2015 - 01.2016
Server / Bartender
Mango Reef Restaurant
01.2011 - 01.2016
Associate of Arts - Travel & Hospitality Management
TCI Community College
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