Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deleo Desance

Turks & Caicos Islands ,Providenciales

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

10
10
years of professional experience

Work History

Manager

Caribbean Waves/Rent A Ski
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Staff Organization

Assistant Manager/Tour Guide

Sun & Fun Seaports
01.2020 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assist staff with tours

Technician

Electronics Direct
05.2016 - 01.2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Security Guard

WCSS Security
03.2017 - 08.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Administrator

TCI Technical Institute
01.2014 - 03.2015
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Education

High School Diploma -

Clement Howell High School
Blue Hills, Providenciales
07.2014

New Age Academy
Down Town Providenciales
2011

Maranatha High School
Blue Hills, Providenciales
2010

Enid Capron Primary School
Five Cays, Providenciales
2009

Skills

  • Team worker who is able to adapt in highly dynamic and changing
  • Performance Management
  • Excellent problem solving and communication skills
  • Great at fixing Electrical Devices
  • Adaptability
  • Critical Thinker
  • Quick Learner
  • Junior IT Specialist
  • Boat Captain
  • Project Coordination

Languages

English
Proficient
C2
Creole
Advanced
C1

Timeline

Manager

Caribbean Waves/Rent A Ski
07.2022 - Current

Assistant Manager/Tour Guide

Sun & Fun Seaports
01.2020 - 06.2022

Security Guard

WCSS Security
03.2017 - 08.2018

Technician

Electronics Direct
05.2016 - 01.2020

Administrator

TCI Technical Institute
01.2014 - 03.2015

High School Diploma -

Clement Howell High School

New Age Academy

Maranatha High School

Enid Capron Primary School
Deleo Desance