Deadra Bassett
North Caicos, Turks And Caicos Islands
Summary
I am a dedicated Groundskeeping Manager with over 10 years of experience in team management and grounds maintenance. Recognized for strong problem-solving skills, attention to detail, and commitment to staff motivation and development, relationship building, driving improvements in service quality and team performance.
Overview
26
26
years of professional experience
Work History
Groundskeeping Manager
COMO Parrot Cay
Turks & Caicos Islands, Parrot Cay
11.2014 - Current
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Manage the Grounds and all team members.
- Daily checks of all Grounds areas around the Hotel.
- Manage the Hotel & Nursery.
- Manage the Hotel Banana & Coconut Plantations.
- Schedule and supervise all spraying to control fungal and pests issues.
- Schedule and supervise all pruning and mowing to enhance a well-groomed appearance of the grounds.
- Preserve the health of trees, shrubs and flowers through proper fertilization techniques and pesticides control measures.
- Enforce proper usage and maintenance of all tools and equipment including ensuring all safety measures are being adhered to.
- Supervises and directs grounds personnel by establishing schedules, assigning tasks, monitoring and reviewing projects to ensure deadlines and quality standards are met.
- Maintain inventory of Grounds tools, equipment, uniforms and other supplies.
- Engage in department head weekly meetings to discuss upcoming projects, objectives, new ideas and work related issues.
- Handle all paperwork for new and existing employees with Human Resources Department to include but not limited to daily schedules, approval of time off, sick leave, personal absences, staff internal and department transfer.
Security Officer
COMO Parrot Cay
Turks & Caicos Islands, Parrot Cay
01.2010 - 11.2014
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry onto transfer boats.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Searched bags manually to identify prohibited items and contraband.
- Check all security package pass for correct authorized signatures and inspect all items listed to ensure it matches the detailed description outlined on the pass.
In-Room Dining Server
COMO Parrot Cay
Turks & Caicos Islands, Parrot Cay
10.1999 - 01.2010
- Coordinated timely delivery of orders, ensuring guest satisfaction and convenience.
- Maintained cleanliness and organization of dining trays and service areas.
- Trained new servers on in-room dining procedures and customer service standards.
- Followed proper sanitation standards when handling food items.
- Set up trays according to established guidelines for each order.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Checked with guests to ensure that they were satisfied with their meals.
- Maintained cleanliness of work area throughout shift including wiping down counters, cleaning spills.
- Adhered to company policies and procedures regarding hospitality services at all times.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Stocked server areas with supplies before, during and after shifts.
- Participated in ongoing training to enhance job skills and knowledge.
Education
High School Diploma -
Raymond Gardiner High School
North Caicos07-1995
Skills
- Effective communication
- Attention to detail
- Decision-making
- Task delegation
- Problem solving
- Time management
- Team management
- Team leadership
- Conflict resolution
- Ground maintenance
- Staff training and development
- Documentation and reporting
- Observation
- Relationship Building
- Employee Motivation
Timeline
Groundskeeping Manager
COMO Parrot Cay
11.2014 - Current
Security Officer
COMO Parrot Cay
01.2010 - 11.2014
In-Room Dining Server
COMO Parrot Cay
10.1999 - 01.2010
High School Diploma -
Raymond Gardiner High School