Danielle Rigby
Davie,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Pro-active professional who works well as a team and independently with outstanding skills in problem-solving, office management, business and accounting.
Overview
13
13
years of professional experience
Work History
Senior Administrative Officer
Department of Social Development & Welfare
Providenciales
05.2022 - Current
- Supervised and managed assistant administrative staff and administrative services for the department
- Undertook general accounting procedures for the Department
- Supported HODs and staff by organizing travel arrangements
- Scheduled appointments, meetings and events for management and staff
- Responded effectively to sensitive inquiries or complaints
- Forecasted funds needed for staffing, equipment and supplies
- Worked with Financial Manager, developing and implementing financial procedures to meet government accountability requirements
- Prepared budgets and annual estimates
- Maintained and controlled the Department's vote in the budget
- Managed inventory and ordered supplies for office
- Maintained accurate department and client records.
Administrative Officer
Department of Social Development & Welfare
Providenciales
02.2020 - Current
- Supervised Administrative Assistant and office services
- Managed inventory to ensure all office supplies were in stock and within budget
- Responded effectively to sensitive inquiries or complaints
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Prepared payment sheets and input data for client payments on SmartStream
- Ensured the Department's budget was managed so office supplies could be procured, and events executed.
Lead Teller
Wells Fargo Bank
Pompano Beach, FL
05.2019 - 08.2020
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Welcomed customers and offered pleasant service during entire transaction
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Reduced errors by double checking transactions
- Prepared and submitted documentation for bank records and compliance purposes
- Verified amounts and integrity of every check or funds transfer
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs
- Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions
- Evaluated, documented and provided on-going feedback to tellers to improve work performance.
Teller
Wells Fargo Bank
Pompano Beach, FL
01.2018 - 05.2019
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Adhered to financial services security and audit procedures
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Built and maintained client relationships through quality, personalized interactions
- Assisted customers by phone and in person by answering banking questions and recommending solutions
- Kept teller window areas clean, organized and fully stocked
- Responded and assisted customers with account inquiries and updates.
Service Representative
Scotiabank LTD
Providenciales
08.2014 - 12.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Consulted with customers regarding needs and addressed concerns
- Set up and activated customer accounts
- Explained benefits, features and recommendations to maximize client retention
- Developed strong customer relationships to encourage repeat business.
Personal Banking Officer
Scotiabank LTD
Providenciales
02.2016 - 06.2016
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Used product knowledge and abilities to execute consumer loans and other services
- Maintained position of trust and responsibility by keeping customer business confidential
- Meeting customers credit needs through approval and issuing of loans, credit cards and mortgages.
Teller
Scotiabank LTD
Providenciales
11.2011 - 08.2014
- Opened new accounts and served existing customers based on individual financial needs
- Adhered to financial services security and audit procedures
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing
- Maintained confidentiality of bank records and client information
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Education
Associates Degree - Accounting
Broward College
Fort Lauderdale, FL12.2021
Associate Degree - Business Studies
Turks And Caicos Islands Community College
Providenciales12.2016
High School Diploma -
Clement Howell High School
Providenciales06.2010
Skills
- SmartStream Database
- Business Needs Identification
- Service Quality Standards
- Time Management
- Analytical Thinking
- Budget Planning
- Data Entry
- Attention to Detail
- Work Planning and Prioritization
- Project Management
- Verbal Communication
Timeline
Senior Administrative Officer
Department of Social Development & Welfare
05.2022 - Current
Administrative Officer
Department of Social Development & Welfare
02.2020 - Current
Lead Teller
Wells Fargo Bank
05.2019 - 08.2020
Teller
Wells Fargo Bank
01.2018 - 05.2019
Personal Banking Officer
Scotiabank LTD
02.2016 - 06.2016
Service Representative
Scotiabank LTD
08.2014 - 12.2017
Teller
Scotiabank LTD
11.2011 - 08.2014
Associates Degree - Accounting
Broward College
Associate Degree - Business Studies
Turks And Caicos Islands Community College
High School Diploma -
Clement Howell High School
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