Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Quote
Work Availability
Software
Timeline
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DANIDE JOSEPH

Providenciales,Turks And Caicos Islands

Summary

Motivated professional with experience in Customer Service and Hospitality. Adept at dealing with customer inquiries, managing reservations and payments. Possesses excellent communication and organizational skills, with a commitment to providing exceptional customer service. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented problem-solving and planning, ready to make an immediate contribution to your organization.

Overview

11
11
years of professional experience

Work History

Reservations Agent

ROYAL WEST INDIES RESORT
03.2022 - Current
  • Assists clients in planning and coordinating reservation needs
  • Manage bookings for a high number of reservations per day, ensuring accuracy and efficiency
  • Used computer to access information on schedules, rates and routes to answer customer inquiries
  • Leveraged systems to enter new bookings and modify existing bookings
  • Processed reservations booked via phone, online and other systems
  • Recorded customer information and charged credit cards upon successful reservations
  • Made and confirmed reservations for transportation and accommodations

Front Desk Agent/Concierge

ROYAL WEST INDIES RESORT
12.2019 - Current
  • Provide information about local activities, such as shopping, night life, dining, or recreational activities
  • Arrange local and airport transportations
  • Respond to guest inquiries and questions
  • Receive, store, or deliver luggage, packages or mail
  • Arrange tours, sightseeing, taxis, and restaurant reservations for customers
  • Transmitted and received messages, using telephones, and telephone switchboards
  • Resolved guest issues with creative solutions, escalating major concerns to management
  • Utilized extensive knowledge of rates, packages, and special promotions to drive sales

Server

BEACHES TURKS AND CAICOS VILLAGES AND SPA
04.2014 - 05.2018
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Memorized menu to help diners make informed meal choices
  • Attending a company and restaurant required training and meetings, improving skills
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Resolved customer complaints and inquiries in a timely manner

Education

High School Diploma -

Clement Howell High School
06.2013

Skills

  • Guest Satisfaction
  • Written and Oral Communications
  • Operational Efficiency
  • Initiative
  • Problem-solving
  • Multitasking
  • Dependability
  • Technical Skills
  • Creativity
  • Resourcefulness
  • Emotional Intelligence
  • Ability to Read Customers
  • Unflappability
  • Ability to Handle Surprises
  • Empathy
  • Willingness to Learn
  • Excellent Communication
  • Team Leadership
  • Self Motivation
  • Microsoft Office
  • Patience and composure
  • Customer Engagement

Languages

English
Haitian Creole

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsPaid sick leave

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Word Excel

Timeline

Reservations Agent

ROYAL WEST INDIES RESORT
03.2022 - Current

Front Desk Agent/Concierge

ROYAL WEST INDIES RESORT
12.2019 - Current

Server

BEACHES TURKS AND CAICOS VILLAGES AND SPA
04.2014 - 05.2018

High School Diploma -

Clement Howell High School

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DANIDE JOSEPH