Cynthia Adams
Providenciales,TCI
Summary
Accomplished Human Resources Manager with a proven track record at Turks and Caicos Islands Airports Authority, excelling in strategic planning and employee relations. Demonstrated success in enhancing organizational development and resolving conflicts through effective communication. Skilled in HR compliance and training, significantly improving workforce efficiency and satisfaction.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Turks and Caicos Islands Airports Authority
Providenciales, Turks And Caicos Islands
07.2019 - Current
- Recruitment and Selection - Sourcing candidates for interviews and assessments. Job offers and onboarding.
- Employee Relations - Addressing employees' concerns and conflicts. Implement disciplinary actions, and facilitate communication between management and employees.
- Training and Development: Design and deliver training programs. Identify employees' development needs.
- Performance Management: Conduct performance reviews. Set goals and objectives, and provide coaching to employees.
- Compensation and Benefits: Administer payroll and benefits programs.
- HR Administration - Maintain employee records and HR database. Assist in HR policy and development. Prepare HR documents and reports.
- Compliance and Legal - Staying up to date on Labor Laws. Ensure HR practices align with the legal requirements. Handle grievances and investigations.
Retail Sales Manager
FLOW TCI Ltd
Providenciales, Turks And Caicos Islands
02.2009 - 02.2020
- Led a team of eleven Retail Sales Associates in three locations to quickly, calmly, and confidently address customers' issues with services, delivery, or condition of products by delighting customers, understanding their needs, and responding in a way that achieves complete satisfaction. Communicating with customers either via phone, email, or face-to-face in relation to products and services, and acting on behalf of the company. Maintain a professional environment for the retail sales associates team to thrive, solve problems, and increase customer satisfaction, leading to an increase in sales.
Financial Analyst
Cable and Wireless (WI) Ltd
Providenciales, Turks And Caicos Islands
10.2000 - 01.2009
- Managing the prepaid platform and its coordination.
- Handling billing tapes, processing collect calls, conducting monthly reconciliations, and generating SQL reports.
- Maintaining an inventory of phone cards, distributing them, and activating them.
- Addressing customer inquiries and making adjustments to prepaid accounts.
- Conducting detailed financial analysis and modeling to support decision-making.
- Assisting in budgeting, forecasting, and optimizing cost management.
- Managing financial risks, monitoring trends, and ensuring regulatory compliance.
Assistant Customer Service Manager
CIBC Turks and Caicos Islands
Providenciales, Turks And Caicos Islands
09.1999 - 10.2000
- Overseeing and aiding team members in their duties.
- Managing staff schedules and performance evaluations.
- Engaging with customers to address their needs and concerns.
- Analyzing data and producing reports for business insights.
- Enhancing operational processes and workflows.
- Facilitating training programs and professional growth.
- Ensuring adherence to policies and compliance standards.
Education
Bachelor of Science - Business Administration
Medgar Evers College of The City University of NYC
New York City06-1993
High School Diploma -
Turks And Caicos Islands High School
Grand Turks06-1988
Skills
- Strategic planning
- Employee relations
- Recruitment and selection
- Training and development
- Performance management
- HR Compliance
- Organizational development
- Conflict resolution
- Strategic thinking
- Communication skills
Affiliations
- Membership in HR-related organizations such as the Society for Human Resource Management (SHRM).
- Actively pursuing Society for Human Resource Management Certification.
- Scheduled to begin an online MA in Human Resources in September 2025.
- Contributor to the Airports Authority HR Committee.
- Engaging in HR conferences, seminars, and workshops for professional development and networking opportunities within the HR community.
Timeline
Human Resources Manager
Turks and Caicos Islands Airports Authority
07.2019 - Current
Retail Sales Manager
FLOW TCI Ltd
02.2009 - 02.2020
Financial Analyst
Cable and Wireless (WI) Ltd
10.2000 - 01.2009
Assistant Customer Service Manager
CIBC Turks and Caicos Islands
09.1999 - 10.2000
Bachelor of Science - Business Administration
Medgar Evers College of The City University of NYC
High School Diploma -
Turks And Caicos Islands High School
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