Conrad De Los Santos
Bluehills ,Turks And Caicos Islands
Summary
Dynamic bartender with extensive experience at Amanyara Resort, skilled in cocktail mixing and upselling. Proven ability to enhance guest experiences through exceptional service and effective team supervision. Proficient in ADACO and POS systems, ensuring operational efficiency while maintaining a clean and inviting bar environment.
Overview
21
21
years of professional experience
Work History
Bartender
Amanyara Resort
Providenciales, Turks and Caicos
12.2013 - Current
- Prepare and serve drinks to patrons according to standard recipe.
- Perform daily inventory and requisition using ADACO system.
- Daily sales report
- Interact with customers, take orders for drinks and snacks.
- Plan and present bar menu.
- Serve snacks and drinks to the customer.
- Prepare alcohol or non-alcohol beverages.
- Service Wine and Beer to guests.
- Arrange bottles and glasses to make attractive displays.
- Assess customers’ needs and preferences and make recommendations.
- Ability to Sell or influence others for up selling and suggestive selling.
- Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
- Serve customers in a friendly and helpful manner.
- Keep the bar counter and work area neat and clean at all times.
- Provide guidance to guests on resort activities, dining options and general resort.
- Perform physical activities such as lifting and stooping.
- Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Perform Other duties as and when assigned by the hotel management.
- C.R. Hotel Ltd. Dba Amanyara, P.O. Box 724, Providenciales, Turks and Caicos, British West Indies, +6499418133
Bartender
Batu-Batu Resort
Mersing Johor Bahru, Malaysia
02.2013 - 10.2013
- Responsible for serving alcoholic and non-alcoholic drinks to guest.
- Mix and prepare cocktails according to hotel standard
- Daily inventory
- Requisition of par stocks
- Upsell and recommend drinks to the guest
- Assist guest needs and complains
- Maintain cleanliness of the bar equipment and surrounding
- Perform other duties that may be assigned.
Food and Beverage Supervisor
Big O Café and Restaurant
Singapore, Singapore
06.2011 - 05.2012
- Supervised, train and develop 20 team members including barista, food servers, and bar backs.
- Conducted Monthly inventory, purchases, waste, and perpetual reconciliation in accordance with company policies and procedures.
- Make sure that the area for preparation is clean and tidy following the standard requirement of The National Environment Agency.
- Created and maintained a weekly schedule for all staff within the department adjusting for events, holidays, and promotions throughout the year
Bartender/Barista
Seven Seas Resort & Leisure
Pamalican Island, Cuyo Palawan, Philippines
11.2005 - 01.2011
- Mixes and serves alcoholic and non-alcoholic drinks to patrons following standard recipes.
- Serves wine and bottled beer.
- Daily inventory and makes manager aware when supplies are low.
- Slices and pits fruit for fresh juices and garnishing drinks.
- Make sure that the bar service is running smoothly and efficiently throughout the whole period.
- Ensures that each bar is properly set-up, clean, tidy, and fully equipped and all glassware must be neatly aligned and spotless.
- Able to brew various types of coffees of basic standard recipe.
- Maintain cleanliness of the coffee machine and all coffee utensils including serving wares.
- Keeps track of all the items sold in the drink lists and their corresponding prices and be able to suggest specific beverage items when taking orders.
- Implements proper usage and/or maintenance of bar’s furniture, fixtures, equipment and decors and enforces control of breakage and stock.
- Observes overall staff performance and suggest ways to improve if necessary.
- Implements food and beverage standards and ensure that they are met and all guest’s inquiries should be answered quickly, courteously and correctly.
- Maintains discipline and creates team spirit among the staff.
- Responsible for keeping uniform clean and presenting a friendly and professional image.
- Performs any other duties within knowledge, as may be assigned
- Amanpulo Hotel and Beach Resort
Education
Seafarer Catering and Stewarding -
John B. Lacson Colleges Foundation
Bacolod City, Negros OccidentalAssociate in Commercial Science -
La Salle College-Victorias
Victorias City, Negros OccidentalSkills
- Microsoft Office
- MS Excel
- MS Word
- Windows ME
- ADACO operational control and purchasing system
- Microsoft-Fidelio
- POS System
- Restaurant operation
- Bar operation
- Cocktail Mixing
- Types of Beverages
- Coffee
- Wines and Spirits
- Waiter Operation
- Room Service Operation
- Food Preparation
Languages
- English
- Tagalog
- English
- Tagalog
References
Available upon request
Training
- Basic CPR & First Aid Assessment, Turks & Caicos Red Cross, Amanyara Resort, 08/01/19
- Food Safety First Principles, Food Handlers Training, Amanyara, 01/20/15
- A Day with tea & coffee, Tea and coffee Appreciation Seminar, Philippine Barista & Coffee Academy Inc., A&A Plaza Hotel, Puerto Princesa City, 03/05/13
- Food and Beverage Safety and Hygiene Policies, National Environment Agency, Singapore Workforce Development Agency, Envirohealth (S) PTE. LTD., 12/08/11
- Food Safety Seminar, Johnson’s Diversey, Amanpulo, Palawan, 01/23/08 - 01/24/08
- Guest Focus, Taking care of the Guest, AMANPULO, Palawan, 05/01/07
- World Wine Seminar, Sommelier Course with Joao Pires, AMANPULO, Palawan, 08/01/06
- Apprenticeship-by-Experience, School Onboard Learning Program, SuperFerry19, 05/01/05
- On-the-Job Training in Hotel Management, Pearl Manor Pension House, Inc., Benigno S. Aquino Drive, Bacolod City, 05/01/05
- Basic Safety Training, John B. Lacson Foundation, Inc., M.H. del Pilar Street, Molo, Iloilo City, 01/01/05
- SSG Leadership Training, La Salle College-Victorias, Victorias City, 04/01/04
Phone
- (+63) 9495076785, Philippines
- (+1649) 3433695, Turks and Caicos Islands
Personal Information
- Age: 36
- Height: 5'7"
- Weight: 125 lbs
- Citizenship: Filipino
- Date of Birth: 11/26/80
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Bartender
Amanyara Resort
12.2013 - Current
Bartender
Batu-Batu Resort
02.2013 - 10.2013
Food and Beverage Supervisor
Big O Café and Restaurant
06.2011 - 05.2012
Bartender/Barista
Seven Seas Resort & Leisure
11.2005 - 01.2011
Seafarer Catering and Stewarding -
John B. Lacson Colleges Foundation
Associate in Commercial Science -
La Salle College-Victorias