Claudia Calanche
Bachelor’s Degree In Business Administration, Accounting, Economics, And Tourism
Providenciales
Summary
I am a dynamic and results-driven professional with a proven track record of success in the Service Industry. Over a span of 12 years, I have meticulously built a robust foundation in strategic planning and demonstrated effective team leadership. My expertise encompasses critical areas including operational coordination, team leadership, and customer service, consistently delivering impactful outcomes. I am known for my meticulous approach, innovative creativity, and the ability to stay calm under pressure, ensuring the seamless execution of flawless events. Proficient in problem-solving, communication, and collaboration, I excel in navigating dynamic and challenging environments. My proficiency in negotiating with suppliers, budget management, and attention to detail enables me to exceed client expectations and create memorable experiences. These accomplishments serve as tangible proof of my unwavering commitment to excellence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Meeting and Special Event Coordinator
The Ritz - Carlton, Turks and Caicos
Providenciales
06.2024 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Brainstormed and implemented creative event concepts and themes.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
- Trained and supervised event staff to complete tasks on time.
- Coordinated travel and accommodations for event attendees.
- Implemented protocols and procedures to effectively manage planning process.
- Analyzed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information.
Meetings and Special Events Concierge
The Ritz - Carlton
02.2023 - 06.2024
- Take the lead in planning and executing events, ranging from small meetings to larger gatherings, ensuring meticulous coordination of all details
- Initiate meetings with planners to kickstart the planning process
- Identify and secure suitable event venues, overseeing logistics, space layout, and essential services
- Compile the Banquet Event Order (BEO) for each group event
- Generate Purchasing Orders by Hotshop
- Actualize CI|TY system (Event Order, Contact Information, Pick - up)
- Craft resumes for pre-conference meetings
- Verify the check-in of group guests and ensure that relevant information is updated in the system
- Develop and coordinate the event program or agenda, ensuring deadlines are met and the flow is seamless
- Manage the guest list, send invitations, collect RSVPs, and oversee attendance during the event
- Collaborate closely with various departments, including Finance, Reservations, Front Desk, Housekeeping, Spa, Kitchen, Banquets, Audio Visual, Recreation, Loss Prevention, and Sales and Marketing, to guarantee the flawless execution of a successful event
Guest Relations Coordinator
The Ritz - Carlton
Providenciales
12.2021 - 01.2023
- Provide a warm welcome to guests upon their arrival at the hotel, ensuring they feel comfortable and well attended to
- Facilitate the guest check-in and check-out process, providing detailed information about services and amenities
- Attend to and coordinate special requests from guests, such as room preferences, dietary needs, or additional requests by Guest Experience Platform
- Efficiently and professionally handle guest issues or concerns, seeking solutions to ensure a pleasant stay
- Collaborate with other hotel departments, such as the restaurant, housekeeping, and concierge, to ensure a comprehensive experience for guests by Opera System
- Offer information about local attractions, restaurants, events, and activities for guests to make the most of their stay
- Develop and maintain positive relationships with guests, anticipating their needs and providing personalized service
Hostess
JW Marriot El Convento Cusco
Cusco
05.2021 - 08.2021
- Greet customers or guests upon their arrival at the establishment
- Coordinate and assign tables to customers based on reservations or availability
- Record and manage reservations, ensuring optimal utilization of the establishment's capacity
- Provide friendly and attentive service, ensuring that customers feel welcomed and comfortable
- Provide basic information about the menu and assist in explaining dishes or making recommendations
- Handle customer issues or concerns efficiently and professionally
- Inform customers about special offers, promotions, or events
- Reservations and preparations for special events or large groups
Front Desk Agent
JW Marriot El Convento Cusco
08.2018 - 04.2021
- Manage the guest arrival and departure process, providing a welcoming and efficient experience
- Provide information about hotel services, answer questions, and address guest requests
- Handle bookings, modifications, and cancellations, ensuring up-to-date availability
- Allocate rooms based on preferences and availability
- Process payments, billing, and maintain an updated accounting system
- Provide information about local attractions, restaurants, and activities to assist with reservations
- Control access to restricted areas and ensure guest safety
- Answer phone calls, take messages, and transfer to the relevant departments
- Handle guest complaints and issues efficiently and professionally
- Collaborate with other hotel departments, such as housekeeping and the restaurant, to ensure a comprehensive guest experience
- Implement daily checklists and maintain accurate records
- Handle emergency situations and provide assistance as needed
Sales Agent
PERU RAIL S.A
03.2018 - 06.2018
- Handle the sale of tickets for journeys on the tourist train
- Provide detailed information about itineraries, destinations, and services offered by the tourist train
- Advise customers on available options
- Manage reservations to ensure seat availability on planned trips
- Provide exceptional customer service, answer questions, and efficiently and courteously resolve issues
- Promote and sell tour packages, special deals, or promotions to encourage ticket purchases
- Manage documentation related to sales, such as receipts, invoices, and customer records
- Collaborate with other departments, such as operations and marketing, to ensure effective integration of sales activities
- Stay updated on the features of the train, destinations, schedules, and any changes in policies or services
Lead of Passenger Service Agents
Latam Airlines
04.2012 - 03.2017
- Oversee and lead work teams, assigning tasks and ensuring efficient performance of staff
- Ensure that staff follows the operational and safety procedures established by the airline and aviation authorities
- Provide training and ongoing development for personnel, ensuring they are up-to-date with current protocols and regulations
- Collaborate in coordinating operational activities, such as passenger boarding and deplaning, baggage handling, and aircraft preparation
- Handle unforeseen situations or operational issues to ensure the continuity and safety of operations
- Supervise the quality of customer service, addressing issues and ensuring proper and professional treatment
- Efficiently manage available resources, including personnel, equipment, and materials, to optimize operational effectiveness
- Prepare regular reports on operational performance, flight punctuality, and other key indicators
- Work closely with other departments, such as maintenance, scheduling, and customer service, to ensure integrated operations
- Ensure that operations comply with all regulations and regulatory requirements established by aviation authorities
Education
Bachelor - Administrative Sciences, Accounting, Economics And Tourism
San Antonio Abad National University of Cusco
Cusco, Perú 07.2007 - 03.2011
Master's - Design, Management, and Project Leadership
Universidad Europea Del Atlantico
Cusco 09.2023 - Current
Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Guest Experience Platform
Opera
CITY
Outlook
Social Table
Event planning
Problem-solving
Operations oversight
Team mentorship
Event billing
Contract execution
Conflict resolution
Event calendar management
Personal Information
- Place of Birth: Peru
- Date of Birth: 07/30/89
- Gender: Female
- Nationality: Peruana
- Marital Status: Single
Accomplishments
- Recognized as a Top Performance Service, JW Marriott El Convento Cusco.
- Recognized as a Five Star Recognition in the 1st Trimester of 2023 at The Ritz Carlton Turks & Caicos.
- Recognized as a Wow Champion in 2023, Annual Awards at The Ritz Carlton Turks & Caicos.
- Published in the Wow History in 2023 at The Ritz Carlton Turks & Caicos.
- Departmental Trainer Certificate at The Ritz Carlton Turks & Caicos.
- Recognized as a Wow Champion in 2023, Annual Awards at The Ritz Carlton Turks & Caicos.
Reference
Melanie Frayn
Director of Meetings and Special Events
The Ritz-Carlton, Turks & Caicos
📞 +1 649 332 2402
Diana Huamani
Director of Meetings and Special Events
Edition Hotels, Mexico
📞 +51 991 249 950
Timeline
Meeting and Special Event Coordinator
The Ritz - Carlton, Turks and Caicos
06.2024 - Current
Master's - Design, Management, and Project Leadership
Universidad Europea Del Atlantico
09.2023 - Current
Meetings and Special Events Concierge
The Ritz - Carlton
02.2023 - 06.2024
Guest Relations Coordinator
The Ritz - Carlton
12.2021 - 01.2023
Hostess
JW Marriot El Convento Cusco
05.2021 - 08.2021
Front Desk Agent
JW Marriot El Convento Cusco
08.2018 - 04.2021
Sales Agent
PERU RAIL S.A
03.2018 - 06.2018
Lead of Passenger Service Agents
Latam Airlines
04.2012 - 03.2017
Bachelor - Administrative Sciences, Accounting, Economics And Tourism
San Antonio Abad National University of Cusco
07.2007 - 03.2011
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