CINDY ARTHUR
247 Magnolia Ln, Richmond, Providenciales
Summary
Strategic leader with 14+ years of experience driving organizational growth through talent acquisition, performance management, and leadership development. Expertise in HR compliance, employee engagement, and diversity initiatives, with a strong track record of improving retention. Skilled in HRIS implementation and data-driven decision-making to optimize HR functions. Ready to lead people and culture initiatives at COMO Parrot Cay.
Overview
18
18
years of professional experience
Work History
DIRECTOR
Cable Bahamas Group of Companies Ltd.
07.2022 - Current
- Lead the department overseeing recruitment, talent management, driving strategic initiatives to achieve business growth and operational efficiency
- Train and develop team to enhance performance and achieve organizational objectives
- Implement strategic HR initiatives, including performance reviews processes, succession planning, and employee development programs to enhance competencies and engagement by 30%
- Spearhead extensive customer experience market research resulting in a 500% increase in NPS, directly contributing to a reduction in customer churn and a significant improvement in customer advocacy, driving sustained revenue growth
- Managed a departmental budget of 10m to achieve business goals and ensure operational stability
- Collaborate cross-functionally to align business operations with regulatory requirements, enhancing operational efficiency and stakeholder confidence
- Led initiatives to support diversity, equity and inclusion in the workplace promoting a culture of engagement, inclusion and continuous improvement
- Identify and implement new tools and technologies to better serve customers and drive sales
- Establish and nurture strategic vendor partnerships, facilitating the consistent and efficient delivery of products, services, and diverse software and user applications
- Develop and implement customer incentive and retention programs to enhance loyalty
- Work alongside legal team to negotiate contracts, manage corporate governance, and navigate complex legal and regulatory challenges.
DATA ANALYST
Cable Bahamas Group of Companies Ltd.
01.2020 - 06.2022
- Developed and managed metrics to measure performance across operations, facilitating data-driven decision making
- Managed Customer Feedback Loop, including analysis of employee and customer satisfaction metrics (NPS, CSAT)
- Created and implemented policies and procedures to enhance customer service experiences across all brands REV & Aliv
- Worked in partnership with CX Leadership and cross-functional teams to identify opportunities for improving operational efficiency and scalability
- Leveraged Business Intelligence (BI) tools, including Tableau, Domo, AI Analytics Platform and Power BI, to extract employee and customer insights and conduct root cause analysis, identifying opportunities for company-wide enhancements
- Presented data-driven recommendations to theexecutive team and stakeholders, influencing policies on employee training, onboarding process and performance improvement.
ACTING BRANCH MANAGER, COMPLIANCE OFFICER, OPERATIONS SUPERVISOR
Fidelity Bank Ltd.
01.2012 - 01.2020
- Led branch operations, including recruitment, training, and development of staff, ensuring alignment with regulatory standards and enhancing employee capabilities through structured training programs.
- Spearheaded employee engagement initiatives, resulting in improved team morale and retention, and ensured compliance with labor laws and internal HR policies.
- Illustrated remarkable leadership skills by inspiring and supporting a diverse workforce, facilitating their career growth, and creating an environment of teamwork and peak performance
- Managed employee performance reviews and implemented branch-wide development plans that improved staff performance and productivity
- Managed and reconciled all branch cash accounts, ensuring compliance with regulatory cash limits and internal policies
- Executed targeted marketing strategies and campaigns, driving the achievement of sales targets and enhancing branch visibility.
COMMUNICATIONS OFFICER
United Nations Volunteer Programme (UNV)
01.2010 - 01.2011
- Redesigned the website and managed content, enhancing the program's visibility and engagement through digital and print media.
- Developed and executed a comprehensive communications plan that enhanced internal employee communication and engagement within the UNV team.
- Provided communication support for employee engagement initiatives.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Prepared and edited organizational publications such as newsletters for internal and external audiences.
COMMUNICATIONS SPECIALIST
Ministry of Local Government, Tobago
01.2007 - 01.2009
- Developed and executed a communications plan for Local Government Reform, facilitating community engagement and policy implementation.
Education
Some College (No Degree) - Business Analytics
Harvard Business School
Some College (No Degree) - ANTI-MONEY LAUNDERING AND COMPLIANCE SYSTEMS (ACAMS)
ACAMS
MiamiMASTER OF ARTS - COMMUNICATION AND PUBLIC RELATIONS
University of Leicester
06.2012
BACHELOR OF SCIENCE - MANAGEMENT
University of London, London School of Economics
DIPLOMA - ADVERTISING, PUBLIC RELATIONS AND MARKETING
London Chamber of Commerce & Industry
Skills
- HR Leadership and Strategy
- Employee Relations & Engagement
- Talent Acquisition & Development
- Employee Training & Performance Management
- Customer Experience: NPS & CSAT
- Financial Analysis and Budget Management
- Analytical Problem Solving
Community Service
Grand Bahama Cooperative Credit Union, Supervisory Committee: 2021-2023
References
Available upon request
Timeline
DIRECTOR
Cable Bahamas Group of Companies Ltd.
07.2022 - Current
DATA ANALYST
Cable Bahamas Group of Companies Ltd.
01.2020 - 06.2022
ACTING BRANCH MANAGER, COMPLIANCE OFFICER, OPERATIONS SUPERVISOR
Fidelity Bank Ltd.
01.2012 - 01.2020
COMMUNICATIONS OFFICER
United Nations Volunteer Programme (UNV)
01.2010 - 01.2011
COMMUNICATIONS SPECIALIST
Ministry of Local Government, Tobago
01.2007 - 01.2009
BACHELOR OF SCIENCE - MANAGEMENT
University of London, London School of Economics
DIPLOMA - ADVERTISING, PUBLIC RELATIONS AND MARKETING
London Chamber of Commerce & Industry
Some College (No Degree) - Business Analytics
Harvard Business School
Some College (No Degree) - ANTI-MONEY LAUNDERING AND COMPLIANCE SYSTEMS (ACAMS)
ACAMS
MASTER OF ARTS - COMMUNICATION AND PUBLIC RELATIONS
University of Leicester
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