Christopher Campbell
PROVIDENCIALES
Summary
Experienced and highly dedicated Housekeeping Manager with extensive background in five-star resorts and luxury hospitality operations. Skilled in managing large teams, maintaining exceptional standards, handling high-pressure environments, and ensuring guest satisfaction. Certified Butler with strong leadership skills, time management expertise, and a passion for excellence in service delivery. Proven track record of successfully managing operations during critical periods, including the closure and reopening of a luxury resort.
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering a collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, committed to high standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
The Palms Resort, Turks & Caicos
01.2023 - Current
- Oversaw full housekeeping operations during the absence of an Executive Housekeeper.
- Led the closure and successful reopening of the resort, maintaining luxury standards throughout.
- Managed daily housekeeping functions, staff scheduling, inventory control, and quality assurance.
- Coordinated closely with Front Office and Maintenance teams to ensure seamless operations.
- Conducted team training, inspections, and service audits to meet five-star service expectations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 76 housekeepers and the Public Area.
Villa/Housekeeping Manager
The Shore Club, Turks & Caicos
01.2018 - 01.2023
- Assigned to the Front Office for one year
- Managed 110 suites and 6 luxury villas with a team of 65 employees at a Five-Star resort.
- Developed and implemented new SOPs for the COVID-19 era.
- Assisted the Executive Housekeeper with recruitment, training, coaching, and staff evaluations.
- Led daily and weekly operational briefings and reported directly to senior management.
- Recognized as Manager of the Quarter (September–December 2019).
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Acting Executive Housekeeping Manager
The Sands at Grace Bay, Turks & Caicos
07.2018 - 12.2018
- Directed all housekeeping operations, leading the team through a transitional period.
- Focused on maintaining service quality, guest satisfaction, and departmental performance.
- Streamlined weekly cleaning schedule for all employees.
Duty Manager
Couples Tower Isle Resort, Jamaica
12.2017 - 01.2018
- Oversaw entire property operations during evening shifts, including guest services and security.
- Handled guest complaints, operational challenges, and maintained brand standards.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Assistant Executive Housekeeper
Couples Swept Away Resort, Jamaica
01.2015 - 01.2017
- Assisted in managing 312 rooms and 89 staff.
- Conducted team scheduling, training, inspections, and managed departmental budgets.
- Nominated for Manager of the Quarter (April–June 2016).
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Championed sustainability initiatives within the housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
Housekeeping Supervisor
Grand Bahia Principe Resort, Jamaica
01.2012 - 01.2015
- Supervised housekeeping operations across 90 rooms.
- Contributed to departmental budgeting, inventory, and quality assurance.
Second Housekeeper/Deck Manager
Disney Cruise Line
01.2011 - 01.2012
- Managed 270 staterooms and 24 housekeeping staff onboard luxury cruise vessels.
- Maintained high standards under USPH regulations, consistently passing inspections.
Various Housekeeping and Supervisor Roles
Sandals Resorts, Jamaica
01.2000 - 01.2011
- Held progressively responsible positions, leading to shift leader and supervisor roles.
- Developed strong foundations in luxury hospitality housekeeping operations.
Education
Bachelor of Science - Business Administration
University of The Common Wealth Caribbean
Jamaica11-2027
Hospitality Management Certificate -
Florida Atlantic University
Florida USA04.2020
High School Diploma -
Dinthill Technical High School
Jamaica01.1998
Skills
- Housekeeping Operations Management
- Resort Closure and Reopening Operations
- Team Leadership and Staff Development
- Quality Assurance and Service Standards
- Payroll and Budget Management
- Guest Satisfaction and Conflict Resolution
- Inventory Control and Procurement
- Butler Service and Personalized Guest Care
- Well verse in using OPERA, Oracle, management Systems
- Microsoft Suite, Word, Publisher, Excel and Outlook
Certification
- Certified Hospitality Supervisor – American Lodging & Hotel Association
- Butler Foundation Training Certificate – English Guild of Butlers/Sandals Resorts (2023)
- Team Jamaica Certification – Jamaica Tourist Board
- Customer Service Training Certificate – Sandals Resorts
- Personal Safety & Social Responsibility – Disney Cruise Line
- Elementary First Aid – Disney Cruise Line
- Fire Prevention and Techniques – Disney Cruise Line
- Eco-Lab Cleaning and Hygiene Certification
References
Available upon request.
Timeline
Housekeeping Manager
The Palms Resort, Turks & Caicos
01.2023 - Current
Acting Executive Housekeeping Manager
The Sands at Grace Bay, Turks & Caicos
07.2018 - 12.2018
Villa/Housekeeping Manager
The Shore Club, Turks & Caicos
01.2018 - 01.2023
Duty Manager
Couples Tower Isle Resort, Jamaica
12.2017 - 01.2018
Assistant Executive Housekeeper
Couples Swept Away Resort, Jamaica
01.2015 - 01.2017
Housekeeping Supervisor
Grand Bahia Principe Resort, Jamaica
01.2012 - 01.2015
Second Housekeeper/Deck Manager
Disney Cruise Line
01.2011 - 01.2012
Various Housekeeping and Supervisor Roles
Sandals Resorts, Jamaica
01.2000 - 01.2011
Bachelor of Science - Business Administration
University of The Common Wealth Caribbean
Hospitality Management Certificate -
Florida Atlantic University
High School Diploma -
Dinthill Technical High School
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