Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Cherlsey Williams

Providenciales,Turks and Caicos Islands

Summary

Dynamic and detail-oriented professional with extensive experience in luxury hospitality, notably at The Ritz Carlton. Proven ability to enhance guest relations and coordinate local activities, leveraging strong communication skills and a solid work ethic. Recognized for resolving guest complaints effectively, ensuring high satisfaction levels throughout their stay.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Concierge

Villa Renaissance
Gracebay, Turks & Caicos Islands
05.2023 - Current
  • Welcomed guests and provided exceptional customer service during their stay.
  • Coordinated reservations and managed guest requests efficiently.
  • Organized transportation arrangements and local activity bookings for visitors.
  • Assisted in resolving guest complaints and maintaining satisfaction levels.
  • Implemented check-in and check-out procedures for smooth operations.
  • Delivered information about hotel amenities and services to guests effectively.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Guest Service Representative

The Ritz Carlton
Grace Bay, Turks & Caicos Islands
04.2021 - 05.2023
  • Provided exceptional guest service in luxury hotel environment.
  • Assisted guests with check-in and check-out procedures efficiently.
  • Addressed guest inquiries and resolved issues promptly and courteously.
  • Communicated guest preferences to enhance personalized service experiences.
  • Maintained knowledge of local attractions and hotel amenities for recommendations.
  • Resolved guest complaints in a professional manner.

Guest Service Agent

Seven Stars Resort and Spa
Gracebay Road, Turks & Caicos Islands
12.2017 - 11.2019
  • Greeting guests upon arrival and making them feel welcomed
  • Doing check in’s and check outs
  • Assisting guest with their daily needs and preferences throughout their stay
  • Accommodating general guest requests
  • Escorting guests to rooms
  • Cleaning up my work station
  • Handling a float of money on daily shifts
  • Assisting bell and concierge services when needed.

Kids Camp Counselor

Beaches Resort & Spa
Grace Bay, Turks & Caicos Islands
12.2016 - 01.2017
  • Clean and sanitize the space for the activities
  • Regular monitoring of the children
  • Dealing with request from each parent pertaining to the child e.g. allergies, medical issues, disabilities.
  • Provide feedback to each parent about their child at the end of camp e.g. good/bad behavior, participation in activities

Lawyer's Assistant

Finbar Grant & Associates ( Part Time)
Leeward Highway , Providenciales
  • Drafted legal documents and correspondence for attorney review and client communication.
  • Organized case files, maintaining accurate records for quick access and retrieval.
  • Assisted attorneys in preparing for court hearings and client meetings effectively.
  • Filed clients' legal documents in relevant courts for processing.
  • Facilitated communication between English and Creole.

Education

Pass Diploma -

Clement Howell High School
07.2014

Pass Diploma -

Oseta Jolly Primary School
Blue Hills, Providenciales
07.2009

Skills

  • Excellent leadership skills
  • Energetic and motivational person
  • An excellent eye for detail can carry out actions to improve the quality of work
  • Microsoft Office 2003, 2007 edition
  • Microsoft Excel
  • VisualOne Computer System
  • Guest relations
  • Local activity coordination
  • Customer service
  • Communication skills
  • Attention to detail
  • File organization
  • Strong work ethic
  • Event planning
  • Maintaining composure

Certification

  • High School Diploma (July 2014)
  • Place Second in Food & Nutrition (overall) at Clement Howell High School (July 2014)
  • Certification in Autism Training at Beaches Resort & Spa (July 2017)

Languages

English

Haitian Creole

References

  • Christel, Landy, (649) 242-5174, Blue Hills, Providenciales, Turks and Caicos Islands
  • Owenta, Coleby, (649) 441-4331, South Dock Road, Providenciales, Turks and Caicos Islands
  • Karen King, (649)-232-2085, Leeward Highway, Providenciales, Turks and Caicos Islands

Timeline

Concierge

Villa Renaissance
05.2023 - Current

Guest Service Representative

The Ritz Carlton
04.2021 - 05.2023

Guest Service Agent

Seven Stars Resort and Spa
12.2017 - 11.2019

Kids Camp Counselor

Beaches Resort & Spa
12.2016 - 01.2017

Lawyer's Assistant

Finbar Grant & Associates ( Part Time)

Pass Diploma -

Clement Howell High School

Pass Diploma -

Oseta Jolly Primary School

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Cherlsey Williams