Airport Customer Service Agent
Customer Service Agent
11.2024 - Current
Hi, I’m
Charlean Collado Gray
Providenciales
Summary
Dedicated Airport Customer Service Agent from Customer Service Agent Inc., renowned for exceptional problem-solving and multitasking abilities. Expert in passenger assistance and airport security protocols, I significantly enhanced passenger experience and safety. My proactive approach and ability to adapt to fast-paced environments stand out, embodying the skills sought by employers in this field.
Highly skilled in customer interactions and problem resolution in fast-paced airport environment. Demonstrates adaptability and effective communication to serve diverse needs. Seeking to leverage these transferrable skills in new field while maintaining commitment to delivering exceptional service.
Work History
Customer Service Agent
Airport Customer Service Agent
11.2024 - Current
Job overview
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Education
TCIPS COMPREHENSIVE HIGH SCHOOLSam's Building
High School Diploma
06-2024
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Effective problem solving
- Disability assistance experience
- Airport security awareness
- Travel documentation verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TCIPS COMPREHENSIVE HIGH SCHOOL
High School Diploma
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