Franchesca Dominguez Ulloa Bain
South Caicos
Summary
Dedicated hospitality professional with extensive experience at Paradise Pointe, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through meticulous cleaning and maintenance coordination. Skilled in chemical handling and adept at training staff, ensuring a clean and welcoming environment for all guests.
Overview
15
15
years of professional experience
Work History
Salon & spa coordinator
Self Employed
01.2020 - Current
- Coordinated scheduling for spa services, enhancing client experience and optimizing staff utilization.
- Implemented inventory management system, reducing supply shortages and improving order accuracy.
- Trained new staff on operational procedures and customer service standards, fostering a collaborative work environment.
- Developed promotional materials to increase service awareness, driving client engagement and retention rates.
Housekeeping Room Attendant
Paradise Pointe
11.2016 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Server
Blu Bar & Lounge
08.2013 - 03.2014
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed order accuracy and timely delivery of food and beverages to tables.
- Collaborated with kitchen staff to streamline communication and improve service efficiency.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Housekeeping Room Attendant
88 Silly Creek
06.2010 - 06.2012
- Clean and sanitize guest rooms following established protocols and standards.
- Replace linens, towels, and toiletries to ensure guest satisfaction and comfort.
- Report maintenance issues promptly to maintain a safe and pleasant environment.
- Organize cleaning supplies efficiently for optimal accessibility during shifts.
- Uphold confidentiality and respect guest privacy at all times while performing duties.
- Maintain inventory of cleaning products and notify supervisors of shortages.
Education
Graduate Certificate - General Studies
Saint Thomas School
Dominican Republic07.2008
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Chemical handling
- Maintenance coordination
- Sorting and washing laundry
- Cleaning techniques
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Salon & spa coordinator
Self Employed
01.2020 - Current
Housekeeping Room Attendant
Paradise Pointe
11.2016 - 01.2020
Server
Blu Bar & Lounge
08.2013 - 03.2014
Housekeeping Room Attendant
88 Silly Creek
06.2010 - 06.2012
Graduate Certificate - General Studies
Saint Thomas School
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