Challanger Cherenfant
Providencailes,TCI
Summary
Multi-talented individual adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 5 years in the hospitality industry. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Office Supervisor
Graceway Smart
Providenciales, Pls
09.2023 - Current
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Ensured compliance with safety regulations within the workplace environment.
- Generated reports detailing progress made on specific assignments or tasks.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Collaborated with internal teams to ensure accurate data entry into accounting systems.
- Created and maintained detailed reports on account balances, activity, and aging information.
- Implemented process improvements to streamline reconciliation processes.
- Reconciled intercompany accounts on a monthly basis, ensuring proper documentation was available for review.
- Ensured that all reconciliations were completed accurately in accordance with established deadlines.
Front End Supervisor
Graceway Smart
Providenciales, PLS
09.2023 - Current
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Conducted regular performance evaluations of front end personnel.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Welcomed large volume of guests and improved overall customer service.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
Front Desk Supervisor
East Bay Resort
South Caicos, TCI
03.2019 - 09.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Created and optimized employee schedules for shift coverage.
- Managed guest check-in and check-out procedures, reservations and payments.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided concierge services for guests as needed.
- Balanced hotel accounts at end of each shift.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Completed financial audits on scheduled basis.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Hurricane Shelter Supervisor
DDME
South Caicos, South Caicos
07.2020 - 07.2020
- Stayed on top of housekeeping requirements such as sweeping and disinfection regularly
- Removed waste from shelter,and placed in trash receptacles.
- Assessed each resident's psychosocial needs.
- Ensure that each shelterer is safe.
Front Desk Agent
East Bay Resort
South Caicos, TCI
12.2016 - 03.2019
- Posted charges, updated accounts and issued bills to departing guests.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
Oseta Jolly Primary School
Providenciales07.2007
Iris Stubbs Primary School
South Caicos07.2009
High School Diploma -
Marjorie Basden High School
BasdenChallangerStubbsOsetaSouth Caicos07.2015
Associate of Science -
Ashworth College (still Enrolled)
USASkills
- Team building and supervision
- VIP priority options
- Hospitality services
- Guest check-in and check-out
- Account changes
- Conflict management
- Guest safety
- Cash transactions
- Staff development
- Listening skills
- Account Reconciliation
- Credit and collections
- Administrative skills
- Keenness of insight
- Office meetings
- Organization
- Friendly, positive attitude
- Clerical
- Staff Supervision
- Workload prioritization
- Data retrieval systems
- Employee Relations
Timeline
Office Supervisor
Graceway Smart
09.2023 - Current
Front End Supervisor
Graceway Smart
09.2023 - Current
Hurricane Shelter Supervisor
DDME
07.2020 - 07.2020
Front Desk Supervisor
East Bay Resort
03.2019 - 09.2023
Front Desk Agent
East Bay Resort
12.2016 - 03.2019
Oseta Jolly Primary School
Iris Stubbs Primary School
High School Diploma -
Marjorie Basden High School
Associate of Science -
Ashworth College (still Enrolled)
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