Human Capital Management
Chad Gabbidon
Executive Manager
Providenciales,Providenciales
Summary
Seeking role as a professional Operations Manager. Over 13+ Years of management experience in leading diverse teams to award winning results, holder of a Master's in Human Resource Management and extensive supporting certification of professional competencies. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Assistant Executive Housekeeping Manager
Beaches Turks and Caicos
7 2021 - Current
- Led highly diverse team of 300+ team members
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Ensured compliance with safety regulations, maintaining safe work environment for all employees.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests' experience.
- Trained and mentored new staff on cleaning and safety protocols.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Promoted culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Streamlined weekly cleaning schedule for 320 employees.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, and public spaces, ensuring impeccable presentation year-round.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Housekeeping Supervisor
Beaches Turks and Caicos
03.2016 - 06.2021
- Supervised team of 38 Team members towards high performance standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained high levels of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to increases in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Developed and implemented staff recognition programs to motivate and reward employees.
Public Area Supervisor
Sandals Royal Caribbean
10.2012 - 03.2016
- Led highly diverse team of 11 team members spread across 5 rotating work shifts.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Planned sequence of operations and established schedule.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Implemented safety protocols to maintain secure workplace, minimizing accidents and incidents.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in formation of high-performing teams.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Property Revenue Team Leader
Chukka Caribbean Adventure Tours
09.2012 - 10.2012
- Led team of 27 team members to be highly motivated, strong sales agent and property stewards
- Worked with team to identify areas for continuous improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Held daily team meetings to inform team members of company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables, often exceeding these KPIs
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained database systems and inventory to track and analyze operational data.
Night Auditor
Breezes Trelawny Beach Resort & Private Island
11.2004 - 05.2012
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodation needed.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout course of nightly duties.
- Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Promoted positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Master of Science in Human Resource Management - Integrating Functional and Strategic Human Resource Management
Walden University
Minneapolis, Minnesota 05.2016 - 05.2021
Bachelor of Science in Human Resource Management - Core Human Resource Management Principles and Practices
University College of The Caribbean
Montego Bay, St. James 01.2010 - 05.2014
Associate of Science in Business Administration - Administrative Management and Concepts
University College of The Caribbean
Montego Bay, St. James 09.2008 - 05.2010
Skills
Customer service focus
Affiliations
- Institute of Chartered Accountants of Jamaica, Member
- Walden University Society of Human Resource Management, Former Vice President
- National Society of Leadership and Success, Member
- The Golden Key Honor Society, Member
- Foundation for Critical Thinking, Member
- University of the Caribbean Commonwealth Alumni Association, Member
- William Knibb Alumni Association, Member
Certificates training
- Diploma in Information Technology Management
- Diploma in Databases and T-SQL
- Diploma in Computer Networking
- Diploma in Social Media Management
- Diploma in Operations Management
- Diploma in Project Management
- Diploma in Hospitality Management
- Diploma in Customer Service
- Certified Hospitality Department Trainer
- Certified Guest Service Professional
- Certificate General Data Protection Regulation
- Certificate Creating Meaning for Employees
- Certificate Alternative Dispute Resolution
- Certificate Fundamentals of Six Sigma in Supply Chains
- Certificate Risk Management Framework for Leaders
- Certificate Development of the Tourism Industry
Core knowledge skills
- Talent acquisition
- Strategic Management
- Team Player
- Negotiation
- Project Management
- Customer Service
- Onboarding
- Time Management
- Innovative
- Employee Engagement
- Budgeting
- Public speaker
- Training and Development
- Human Resource Information Systems
- Conflict Resolution
- Performance Management
- Social Media Management
- Microsoft Office Suite
Accomplishments
- Designed and implemented department incentive program that sparked record growth in team member morale in 2024.
- Nominated Pace Setter (Leading Manager) of the Month for November 2023.
- Led team of 320 staff members to achieve Department of the year in 2022.
- Nominated All Rounder (Leading Supervisor) of the Month July 2021.
- Implemented robust cleaning, sanitization and disinfecting program in 2021 that received industry wide praises.
- Awarded All Rounder )Leading supervisor) of the Year 2015.
- Awarded Supervisor of the Month February 2015
- Awarded Supervisor of the Month March 2015
- Awarded Supervisor of the Month August 2015
Certification
Certified Autism Coordinator, IBCCESS
Interests
Philanthropy
Global Economic Development
Hospitality and Travel Industry
Continuous Learning and Development
Artificial Intelligence
Business Management
Facilities Management
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany Culture401k matchHobbies
Public Speaking
Motivational Speaker
Lecturer
Anime
Manhwa
History
Scoial Volunteer
Investing
Pod cast
Hiking
Timeline
Certified Autism Coordinator, IBCCESS
09-2023
Certified Guest Services Professional, AHLEI
08-2023
Master of Science in Human Resource Management - Integrating Functional and Strategic Human Resource Management
Walden University
05.2016 - 05.2021
Housekeeping Supervisor
Beaches Turks and Caicos
03.2016 - 06.2021
Public Area Supervisor
Sandals Royal Caribbean
10.2012 - 03.2016
Property Revenue Team Leader
Chukka Caribbean Adventure Tours
09.2012 - 10.2012
Bachelor of Science in Human Resource Management - Core Human Resource Management Principles and Practices
University College of The Caribbean
01.2010 - 05.2014
Associate of Science in Business Administration - Administrative Management and Concepts
University College of The Caribbean
09.2008 - 05.2010
Night Auditor
Breezes Trelawny Beach Resort & Private Island
11.2004 - 05.2012
Assistant Executive Housekeeping Manager
Beaches Turks and Caicos
7 2021 - Current
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