Summary
Overview
Work History
Education
Skills
References
Civic Activities
Skills And Qualifications
Timeline
Generic

Brian Buckley John Been

Grand Turk,Turks and Caicos Islands

Summary

Senior Tourism Official with extensive experience in cruise tourism development for Grand Turk. Co-chaired the cruise steering committee, implementing strategies that diversified tourism offerings and enhanced product quality. Proven track record in generating new revenue streams and establishing industry standards, resulting in improved service delivery. Currently serves as Tourism Policy, Planning, Monitoring and Evaluation Manager, recognized for driving operational excellence and fostering strong industry partnerships.

Overview

28
28
years of professional experience

Work History

Cruise Tourism Destination Director

Experience Turks and Caicos
Grace Bay, T.C.I
04.2025 - Current

Tourism Policy, Planning, Monitoring & Evaluation Manager

Ministry of Tourism
04.2023 - Current
  • Supporting and advising the Minister and Permanent on decision-making and policy and planning issues.
  • Assist in the coordination in the implementation of strategic review and implementation.
  • Monitors and analyses trends within the industry.
  • Assists in implementation of strategic priorities within the Ministry and communicate these to stakeholders.
  • Collaborate with the Tourism Program Manager, design and implement a monitoring framework and information system/database and filing system to track delivery 'putting policy into practice' against the Ministries goals and objective.
  • Co-lead on Ministry of Tourism Program Tracker.
  • Maintain a Policy Register, as well as a register of all Cabinet Action minutes and provide guidance, support and act as a point of contact on policies and development of procedures within the Ministry.
  • Maintain the Ministry's Risk Register.

Tourism Disaster Risk & Strategic Manager

Ministry of Tourism
03.2018 - 04.2023
  • Tourism Carrying Capacity Model Study - Project Manager (Focal).
  • Tourism Health Program (THP) Tourism Focal.
  • Former lead on DMO/Tourism Regulatory Authority.
  • Environment Assessment & Planning Sub-Committee.
  • Duties Focal for Tourism & Health Program.
  • Focal for the Environment Assessment Planning Sub-Com.
  • Establishment of Cruise Steering Committee.
  • Liaison between the Grand Turk Cruise Center, The Tourist Board & TCIG.
  • Develop SOPs for Industry.
  • Prepare Business Cases, ITTs, and Cabinet Papers from time to time on tourism-related matters.

Senior Product Development Officer

Turks and Caicos Tourist Board
12.2008 - 02.2018
  • Management of the Tourism Product.
  • Plan, Implementation and monitoring of Greening Projects.
  • Focal Point, Regional Disaster Risk Management Project.

Director

Turks and Caicos Government Office Canada
10.2007 - 12.2008
  • Responsible for the Turks and Caicos Islands Government Relations for Canada Region.

Senior Product Development Officer

Turks and Caicos Tourist Board
02.2004 - 10.2007
  • Management of the Tourism Product.
  • Facilitated the revision of the Strategic Tourism Plan.
  • Organizing Committee Member, 10th Annual Caribbean Tourism Sustainable Tourism Conference.
  • Plan, Implementation and monitoring of Greening Projects.

Hospitality Intern

Sandals Royal Bahamian Resort and Spa; Cacique International
01.2003 - 05.2003
  • Understudied the managerial sales operations of the property.

Tourism Intern

Turks and Caicos Tourist Board
06.2001 - 08.2001
  • Assisted in the revision of the tour brochure.
  • Attended Tourism Youth Conference, Georgetown, Guyana.

Air Traffic Control Assistant

TCI Government
09.1997 - 08.1998
  • Logged flight plans with Miami Centre, Miami, Florida.
  • Prepare aircraft landing sheet (for billing).

Education

B.Sc. - Tourism Management

College of the Bahamas
Nassau, Bahamas
01.2003

Skills

  • Leadership and strategic vision
  • Microsoft Windows proficiency
  • Policy development
  • Project management
  • Risk assessment and mitigation
  • Stakeholder engagement
  • Data analysis and interpretation
  • Crisis management strategies
  • Monitoring and evaluation techniques
  • Key performance indicators (KPIs)

References

Fr Mark Kendall, 649 232 2402, 649 946 1301, fremarkay@hotmail.com, P.O. Box 24, Grand Turk, Turks & Caicos Islands

Civic Activities

  • Member of Recovery Task Force chaired by TCIG with responsibility for the Tourism Industry Post Hurricane Ike
  • Deputy Chairman, Sustainable Tourism Technical Committee
  • Member of Turks and Caicos National Disaster Committee
  • Member of the Steering Committee for the National Tourism Strategic Policy
  • Focal Point, Florida Caribbean Cruise Association (FCCA) Holiday Gift Project
  • Country Tourism representative for Beneath the Sea dive trade show
  • Country Tourism representative for DEMA dive trade show
  • Member of Grand Turk Donkey Committee
  • Co-Chairman, Cruise Steering Committee
  • Co-Chairman, Cleanup Project post-Hurricane Ike
  • National Focal Point, Regional Disaster Risk Management for Tourism Industry
  • Member, The International Ecotourism Society (TIES)
  • Honorary Member, International Food, Wine and Travel Writer Association
  • Member, British Red Cross (Turks and Caicos Branch)
  • Volunteer Resource Person for TCInvest Small Enterprise Development Center, Entrepreneurship Training Course - Since 2004
  • Member of National Parks and Environmental Advisory Council (NPEAC)
  • Member Grand Turk Branch - National Turks and Caicos National AIDS Council
  • National Representative, Caribbean Tourism Conference 2004 - 2006
  • National Representative, Sustainable Tourism Conference, 2004 - 2010
  • The Caribbean Tourism Organisation (C.T.O), Sustainable Tourism Technical Committee Member
  • Caribbean Regional Sustainable Tourism Policy Committee Member

Skills And Qualifications

B.Sc. in Tourism Management and certification as a Hospitality Assured Business Advisor (one of two in TCI), Proven success in managing cross-sector teams, from government ministries to private vendors, to deliver seamless cruise operations and passenger satisfaction., Adept at designing marketing strategies, infrastructure improvements, and revenue-generating initiatives.

Timeline

Cruise Tourism Destination Director

Experience Turks and Caicos
04.2025 - Current

Tourism Policy, Planning, Monitoring & Evaluation Manager

Ministry of Tourism
04.2023 - Current

Tourism Disaster Risk & Strategic Manager

Ministry of Tourism
03.2018 - 04.2023

Senior Product Development Officer

Turks and Caicos Tourist Board
12.2008 - 02.2018

Director

Turks and Caicos Government Office Canada
10.2007 - 12.2008

Senior Product Development Officer

Turks and Caicos Tourist Board
02.2004 - 10.2007

Hospitality Intern

Sandals Royal Bahamian Resort and Spa; Cacique International
01.2003 - 05.2003

Tourism Intern

Turks and Caicos Tourist Board
06.2001 - 08.2001

Air Traffic Control Assistant

TCI Government
09.1997 - 08.1998

B.Sc. - Tourism Management

College of the Bahamas
Brian Buckley John Been