Brandon Coutou
Port Of Spain
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
12
12
years of professional experience
Work History
Store Owner
Brandon Coutou
Port Of Spain
08.2023 - Current
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Organized and scheduled staff to maximize efficiency in the store.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Developed and implemented successful sales strategies to meet business goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Increased business by developing new marketing and promotional strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
Managing Bartender
Duane Guevara
Port Of Spain
10.2018 - 01.2020
- Maintained accurate records of liquor inventory and sales figures.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Developed effective strategies for increasing customer satisfaction and loyalty.
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted guests with friendliness and professionalism.
Manager of Operations
Curtis Ramsdeen
Port Of Spain
03.2017 - 09.2018
- Coordinated with other department heads to align operational activities with overall company objectives.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Technician
Josiah Phillip
Port Of Spain
01.2016 - 02.2017
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Communicated with distributors to acquire necessary equipment for projects.
- Installed new appliances, wiring and machinery in homes with defective equipment.
Supervisor of Operations
Leroy Davis
Port Of Spain
08.2012 - 12.2015
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Negotiated with suppliers to secure cost-effective resources.
- Assessed company operations for compliance with safety standards.
Education
Some College (No Degree) - Business Management
Cunupia Secondary School
Cunupia Skills
- Business Networking
- Promotional planning
- Business marketing
- Negotiation
- Talent Development
- Financial Management
- Business Development
- Client Service
Affiliations
- Physical Fitness
- Lifelong learning to expand knowledge and skills all round
- Nature Engagement for eg. hiking and spending time outdoors to connect with nature and appreciate the environment
Timeline
Store Owner
Brandon Coutou
08.2023 - Current
Managing Bartender
Duane Guevara
10.2018 - 01.2020
Manager of Operations
Curtis Ramsdeen
03.2017 - 09.2018
Technician
Josiah Phillip
01.2016 - 02.2017
Supervisor of Operations
Leroy Davis
08.2012 - 12.2015
Some College (No Degree) - Business Management
Cunupia Secondary School